Director, National Site of Care

Job Overview

The National Director, Site of Care is responsible for leading and developing a team of Site of Care Account Leads responsible for establishing strategic relationships with Organized Care Groups, health systems, interventional psychiatry clinics, IDNs, and treatment centers that will serve as early adopters of COMP360 therapy. This individual serves as the field leader for Site of Care execution, ensuring consistent account planning, customer engagement, implementation support, and launch readiness activities across the United States. The National Director is accountable for field performance, coaching excellence, market intelligence generation, and execution of the Site of Care strategy within priority accounts.

Roles and Responsibilities

• Field Leadership & Team Development
• Recruit, lead, coach, and develop a team of Site of Care Account Leads to engage Organized Custom Groups, address barriers to care, and support development of protocols and care pathways tailored to site-of-care archetypes
• Establish performance goals and accountability standards
• Conduct routine field coaching and performance assessments
• Develop individual development plans and succession strategies
• Foster a culture of customer-centricity, accountability, collaboration, innovation, and compliance
• Account & Ecosystem Leadership
• Lead national account segmentation and prioritization efforts
• Ensure development of high-quality account plans across priority Organized Care Groups
• Drive consistent execution of readiness assessments and implementation planning
• Monitor account progression against launch readiness milestones
• Identify market trends and recommend field responses
• Launch Readiness Execution
• Ensure consistent implementation of Site of Care readiness processes
• Support activation of priority treatment centers and health systems
• Identify and remove barriers to adoption
• Share best practices across regions and drive execution of the standardized Site of Care engagement model
• Customer Engagement
• Personally manage selected strategic accounts
• Work directly with Organized Customer Groups to help develop, refine, and optimize protocols and care pathways in support of treatment readiness
• Support executive-level customer engagement and implementation planning
• Establish relationships with:
• Organized Customer Group executives
• Clinical leaders
• Operational stakeholders
• Financial decision makers
• Population health leaders
• Cross-Functional Collaboration
• Serve as the field-facing Site of Care leader across commercial functions
• Partner with Marketing, Medical Affairs, Market Access, Patient Engagement, Sales, and Clinical Operations to identify priority sites of care and referral pathways and help build targeted initiatives that address local needs
• Escalate customer readiness challenges and support development of field tools and customer resources
• Ensure field execution aligns with enterprise launch objectives

Candidate Profile

• 10+ years biotechnology or pharmaceutical experience
• CNS, Neuroscience, Psychiatry preferred
• Significant experience in health systems, organized customer accounts, or site-of-care engagement
• Proven first-line leadership experience managing field teams
• Strong coaching and talent development capabilities
• Experience supporting complex product launches
• Executive presence and strong customer-facing skills
• Ability to lead through influence and navigate matrix environments
• Mission-driven and aligned to Compass values, including collaboration, integrity, courage, and compassion

Benefits & Compensation

For an overview of our benefits package and compensation information, please visit "Working at Compass".