Director of Care

Core Areas of Responsibility

• Own clinical care programs, quality, and fidelity to Manatee's whole-family care model — ensuring every family receives evidence-based, excellent care, with child therapy, parent counseling, and family support delivered as one integrated model.
• Streamline workflows and reduce administrative burden cross-functionally
• Lead development and scaling of clinical programs and service lines
• Own KPIs for clinical quality, adherence, safety, compliance, and performance

People Management & Clinical Recruiting

• Lead and develop Clinical Supervisors who manage therapist teams
• Oversee our 1099 provider network
• Set performance expectations, accountability, and growth pathways
• Build a high-performance, feedback-driven clinical culture and addressing performance gaps proactively
• Partner with Clinical Supervisors and recruitment on hiring decisions

Clinical Risk, Safety & Regulatory Compliance

• Own crisis and safety protocols across the clinical population — suicide risk escalation, safety planning, mandated reporting in every operating state
• Own clinical QA: incident review, root-cause process, and escalation to legal counsel and CEO
• Serve as clinical point of contact for litigation, subpoena, or regulatory inquiries, coordinating with outside counsel

About You

• Active clinical license (LCSW, LMFT, LPCC, PsyD, or equivalent), multi-state a plus
• 7-10+ years clinical practice, including 3-5+ years in clinical leadership and operations
• Experience building or scaling a clinical team in a high-growth environment (you know how to build while you run)
• Experience with virtual care delivery
• [Preferred] Experience in pediatrics
• Comfortable with ambiguity and decisive - you write the playbook