Director, NA Sales Operations, Infrastructure Solutions (ISG)

Responsibilities

• Own the ISG North America sales operating cadence, ensuring consistent execution and alignment from leadership to frontline
• Drive performance against all ISG targets, strengthening forecast accuracy, pipeline health, and accountability
• Lead and develop a high-performing Sales Operations organization, building strong leadership capability and a scalable team model
• Shape business decisions through insights, identifying risks, root causes, and opportunities to accelerate growth
• Define and optimize coverage, segmentation, and quota planning, aligning resources to highest-impact growth areas
• Establish and enforce pipeline management and quality standards, improving conversion, deal velocity, and overall funnel health
• Partner cross-functionally to align on priorities and execute key ISG initiatives
• Lead strategic initiatives and continuous improvement efforts, including tools, reporting, and operating model evolution

Qualifications

• 10+ years of Sales Operations or related experience, with increasing scope and leadership responsibility
• 5+ years leading and developing high-performing teams, including people leaders
• Strong business and financial acumen, with ability to connect operational drivers to revenue outcomes
• Experience designing and scaling sales operating cadences, processes, and coverage models
• Proven ability to operate at both strategic and execution levels in a matrixed organization
• Exceptional analytical and problem-solving skills, with ability to translate data into clear actions
• Executive-level communication and stakeholder management skills
• Experience with CRM and analytics tools (e.g., Dynamics, Power BI, SQL) preferred
• Bachelor’s degree in business or related field