Director, Monarch Horizons (Residential & Day Programs)

About the role

The Director of Monarch Horizons provides executive leadership for the adult Residential and Day Programs, translating Monarch's vision into a high-performing, safe, and joyful community where adults with neurological differences thrive. This leader is responsible for strategy, operations, staffing, safety & compliance, financial stewardship, admissions, family engagement, technology enablement, and development support (including capital campaign participation).

Key Outcomes

• Launch and operate a high-quality, resident-centered program that meets occupancy, safety, and satisfaction targets.
• Establish and monitor program metrics (independence goals, day program participation, employment/internship placements, incident rates, family satisfaction, staff retention).
• Build a value-driven culture for Residential Faculty and Day Program teams; implement onboarding, training, and coaching frameworks.
• Implement robust policies & procedures for safety, emergency readiness, technology, visitor protocols, and privacy (HIPAA-aligned).
• Partner with Advancement on the capital campaign: articulate program impact, support donor engagement, and contribute to case materials and site visits.
• Work closely with Monarch's Business Office to achieve financial sustainability: accurate budgeting, private-pay billing integrity, cost controls, and operating discipline.
• Work closely with Monarch's Facility / IT Director on technology, security, and facility matters.

Primary Responsibilities

Strategic Leadership & Program Development

• Translate Monarch's mission and guiding principles into cohesive Residential and Day Program strategies, annual plans, and Key Performance Indicators, KPIs.
• Lead multi-year program growth, service design, and integration with Monarch's educational ecosystem (e.g., EMERGE Day Program and Monarch's Four Core Goal Methodology).
• Drive continuous improvement using resident outcomes, family feedback, and best practices in neurodiversity-affirming supports.

Operations, Resident Experience & Admissions

• Oversee daily operations for the apartment community and day program: schedules, activity plans, transportation coordination, meal collaboration, and community norms.
• Working with Monarch's Director of Admissions, ensure admissions & resident selection processes are evidence-based, equitable, and transparent; organize tours, interviews, and home visits as needed; coordinate lease invitations.
• Maintain high standards for community engagement (clubs, outings, employment readiness, internships, volunteerism) and resident independence skill-building.
• May be required to be on call as well as other duties as assigned.

Supervisory Requirements

• Responsible for hiring and supervising a dedicated and talented team of coordinators, residential faculty, day program facilitators and various support staff.
• Responsible for ensuring employees are trained and implementing appropriate practices regarding First Aid, CPR, Abuse/Neglect Prevention and Identification, Mandatory Reporting, etc.
• Lead the team implementing Monarch Goal setting and focus on Monarch's Four Core Goal Methodology.

Qualifications

• Bachelor's degree in Special Education focusing on Adult Services, Healthcare, or Nonprofit Administration, Business Administration, or related field. 7+ years of progressive leadership in adult residential, adult day services, disability services, senior living, or community-based programs; proven multiteam supervision experience.
• Deep understanding of rules and regulations in the state of Texas regarding intentional living communities versus assisted living facilities.
• Demonstrated success in program operations, staff leadership, family engagement, policy development, budget management, and metric-driven improvement.
• Knowledge of person-centered planning, independence skill-building, and neurodiversity-affirming practices.
• Strong communication, conflict resolution, and crisis management skills; ability to remain calm and decisive.
• Valid Texas drivers license with satisfactory record; ability to pass background checks, adult/child abuse registry screens, and drug testing.
• Training in First Aid, CPR, Mandatory Reporting Certification. Safety Care / Nonviolent Crisis Intervention and various training courses will be provided.

Preferred

• Master's degree (e.g., Nonprofit Management, Special Education focusing on adult services, Public Health/Healthcare Administration, Social Work, Business).
• Experience with capital campaigns, donor engagement, and public-facing program representation supporting Monarch's Director of Advancement.
• Familiarity with Texas Health & Safety and Health and Human Services, HHS frameworks relevant to adult residential/day programs; HIPAA practices.
• Knowledge of and experience with the Texas Workforce Commission.
• Experience implementing assistive technology, building security systems, and data dashboards.