Director, Milieu Services

About the Role

Under the direction of the Campus Director, the Director of Milieu Services will assist in planning and managing operations and staff at Southeast Campus in Plymouth, MA.

Responsibilities

• Fully own all elements of milieu-based programming within the campus, including the 24/7 functioning of all programs.
• Work with clinical leadership to ensure that the milieu programming is therapeutic and that the youth’s developmental and clinical needs are being met.
• Assist the Campus Director to assess, develop, and implement program services appropriate to the needs of youths and their families; coordinate and integrate services.
• Plan and improve services according to youth and family needs.
• Supervise Milieu Directors, Campus Coordinator, Activity Coordinator, Permanency Coordinator, and Direct Care Supervisors, and indirectly their staff.
• Provide guidance and feedback for employee development and productivity by documenting supervision and maintaining a supervision binder as a model for other supervising professionals.
• Participate in the performance evaluation, recognition, and improvement plans, as appropriate.
• Participate in the selection and termination of program staff; promote a positive and involved work environment.
• Assist in the review, implementation, and enforcement of program policies and procedures, including program evaluation standards and actions required by Quality Assurance and Utilization Review.
• Spend a significant amount of time in the milieu each week to support milieu leadership in coaching, teaching, and training staff to the highest standards, ensuring the program provides the highest quality of care.
• Help foster a work environment based on teamwork and continuous improvement; promote quality programs, effective communication, positive outcomes for youths, and employee commitment.
• Independently connect with supportive departments to navigate complex issues as they arise for staff and youth.
• Oversee the service, education, and treatment plans of youths and their families; interact with appropriate agency personnel to ensure quality youth services.
• Coordinate work assignments, manage youth behaviors, and participate in crisis prevention and intervention for groups and individuals.
• Assist in the development and implementation of the annual operating budget for the program; monitor performance against approved budget allocations and investigate variances.
• In the absence of the Program Director, represent the program/The Home at internal and external meetings; maintain effective working relationships with agency staff, community agencies, state and local agencies, program employees, youths, and families.
• Manage operational tasks such as campus petty cash, reconciling campus P-Cards, ensuring clothing checks are completed quarterly, and purchasing supplies to ensure programs have ample hygiene products and activities.
• Participate in the intake and discharge process; maintain the program census.
• May participate in the licensing and accreditation process to ensure compliance with state regulations.
• Oversee notifications and paperwork for the Department of Children and Families, Department of Early Education and Care, and other relevant agencies; review critical incident reports for quality.
• Develop and prepare various reports as required, such as the monthly program update; provide feedback to staff and the agency.
• May be required to carry a mobile device, participate in program ‘on-call,’ and be available to support the milieu in a crisis or emergency.

Requirements

• Five years or more of program experience, including supervision.
• Master’s degree preferred.
• Computer literate, including Microsoft Office and Internet Explorer, with the ability to learn new software applications.

Benefits

• Health, Vision, and Dental Insurance.
• Generous time off, including up to 15 days per year for new full-time employees, plus 11 holidays and 5 sick days.
• Extensive training for new staff.
• Tuition reimbursement of up to $3,000 per fiscal year.
• 403(b) Retirement Plan with employer match.
• Employer-paid Long-term and Short-term Disability Insurance, plus Basic Life and AD&D Insurance.

Pay

The pay range listed represents the company’s good faith estimate of the salary or wage range for this position at the time of posting. Actual compensation will be based on a variety of factors, including a candidate’s relevant experience, education, skills, and internal equity relative to other employees in similar roles. Candidates with less directly related experience may be placed toward the lower end of the range, while those with extensive or specialized experience may be placed toward the higher end. Market conditions and budget considerations may also influence final pay decisions.