Director, Medical Student Services

About the role

Director, Medical Student Services provides operational leadership for medical student services within the Boonshoft School of Medicine (BSOM) Office of Student Affairs and Admissions (OSAA). Reporting to the Associate Dean for Student Affairs and Admissions, the Director oversees the administrative infrastructure and staff supporting matriculated medical students, including academic records and registration, medical student scheduling and clinical operations, student engagement and organizations, major student programs and events, wellbeing initiatives, and related student services operations. The Director ensures that services are coordinated, student-centered, compliant, and effectively integrated across the medical student lifecycle from matriculation through graduation. The position provides leadership for OSAA operations, staff and resource management, operational continuity, and service improvement, and serves as a key operational partner across areas affecting medical student education and progression. The Director works closely with the Office of Student Success (OSS), Department of Medical Education (DME), Admissions, University Registrar, Office of General Counsel, faculty, clinical partners, and other university stakeholders to support effective coordination and an integrated medical student experience.

Responsibilities

• 35% - Medical Student Services Operations & Staff Leadership: Provide day-to-day operational leadership for OSAA services; supervise and develop staff; establish responsibilities, workflows, service standards, accountability; ensure cross-training, backup coverage, process documentation; manage recruitment, onboarding, performance management, professional development; identify operational risks, service gaps, workload concerns, improvement opportunities; serve as escalation point for complex issues; promote collaborative, service-oriented culture.
• 25% - Student Records, Scheduling & Clinical Operations: Oversee medical student academic records, registration, degree progression, graduation verification; oversee medical student scheduling across UME continuum; maintain working knowledge to provide backup; serve as primary liaison with DME for curriculum implementation, clinical scheduling, placements; coordinate with General Counsel, DME, clinical departments, external partners on affiliation agreements; provide leadership for clinical site development and maintenance; oversee collection, analysis, reporting of data related to scheduling, placements, curriculum; ensure systems support accurate, secure, compliant records and clear communication; provide oversight and escalation for student inquiries; monitor workload and service delivery, implement improvements.
• 25% - Student Engagement, Wellbeing & Programs: Provide leadership and oversight for student engagement and wellbeing initiatives; collaborate with OSS, DME, faculty, student organizations to identify needs and develop programmatic responses; monitor student feedback, participation, survey results; oversee student organizations, interest groups, engagement activities, major student programs and ceremonies; coordinate major student events (orientation, White Coat Ceremony, Match Day, Convocation/Commencement, etc.); partner with student leaders and BSOM stakeholders to strengthen community and awareness of resources.
• 15% - Budget, Assessment, Accreditation & Institutional Coordination: Develop, manage, monitor OSAA and OSS operating budgets; monitor expenditures, forecast resource needs, oversee financial transactions and controls; evaluate resource allocation and make recommendations regarding staffing, technology, programming, priorities; coordinate assessment of OSAA services and programs; support LCME accreditation and continuous quality improvement activities; represent OSAA on