Executive Director, Medical Education Student Services

Job Purpose

EPS is seeking an Executive Director, Medical Education Student Services, to lead the strategic direction, operational excellence, and continuous improvement of student-facing services across EPS.

Core Duties

• Direct staff and provide leadership to achieve goals and vision of the organization.
• Responsible for hiring and retaining staff, career coaching, personal development for direct reports and accountable for the performance of employees.
• Independently initiate and create strategic plans for organization or program(s) managed.
• Make recommendations that may impact the unit's academic and research capabilities.
• Identify and resolve strategic issues of substantial significance that affect the overall functioning beyond the immediate unit, consult and advise senior leadership.
• Oversee allocation of all resources.
• Manage the direction of internal academic and administrative policy development for programs and administrative operations.
• Oversee and/or manage the finances across all sources for the annual budget cycle, including developing, monitoring, analyzing forecasting and reporting to ensure the financial success of the organization.
• Manage and coordinate grants and contracts for the department.
• Ensure compliance with institutional and external requirements.
• Advise senior management on programmatic and policy development.
• May provide input to university leadership on institutional academic and administrative policies and guidelines.
• Lead the strategic adoption and responsible use of artificial intelligence and advanced technologies to enhance student services, streamline operations, and improve the learner experience.
• Champion a student-centered service model that prioritizes accessibility, responsiveness, and proactive support across all stages of the medical education continuum.
• Partner in a dyad model with decanal faculty leadership to operationalize academic mission–aligned initiatives, ensuring seamless alignment between educational vision and service delivery.
• Maintain a visible and engaged on-campus presence to strengthen relationships with students, faculty, and staff, and to ensure services are informed by real-time community needs.
• Use data, predictive analytics, and continuous feedback loops to anticipate student needs, identify risks, and drive continuous improvement in service delivery.

Education & Experience

• Bachelor’s degree and seven years of relevant experience in administrative and financial management, or combination of education and relevant experience.

Knowledge, Skills And Abilities

• Demonstrated leadership and supervisory, planning and change management skills.
• Excellent planning and organizational skills.
• Excellent communication skills.
• Able to influence people, solve problems, troubleshoot, think creatively and resolve conflicts.
• Advanced financial expertise in accounting budget planning, and financial forecasting.
• Advanced expertise in grants and contract administration.
• Advanced analytical and problem solving skills.
• Strong knowledge of industry standards and/or regulatory requirements.
• Strong negotiation and effective interpersonal skills.
• Attention to detail and accuracy.
• Advanced expertise in business and management computer applications and databases.
• Subject matter expertise for area(s) of responsibility.
• Ability to multi-task and manage deadlines.

Qualifications

• Desired Qualifications:
• Demonstrated experience leveraging artificial intelligence or advanced technologies to improve service delivery, decision-making, or user experience.
• Strong commitment to student-centered design and experience supporting diverse learner populations.
• Experience working in close partnership with faculty leadership to translate academic strategy into operational execution.
• Promised ability to lead through influence, visibility, and engagement in a highly interactive, campus-based environment.