Director, Marketing - Internal Communications

About the role

This position is responsible for developing and executing the company's global employee communications strategy, ensuring employees are informed, engaged, and aligned with business priorities. The role partners closely with executive leadership, HR, Operations, and Marketing to deliver impactful communications that strengthen culture, support business transformation, and reinforce the ResultsCX brand. It also oversees the company's awards strategy and supports corporate public relations initiatives.

Responsibilities

• Develop and execute the global internal communications strategy and communications calendar.
• Lead executive and leadership communications and organizational announcements.
• Create and manage employee engagement, culture, recognition, ESG, and corporate communications programs.
• Oversee internal newsletters and employee communication channels.
• Manage the company's awards strategy, including submissions, stakeholder coordination, and recognition programs.
• Support public relations initiatives, including press releases, announcements, and thought leadership campaigns.
• Establish communications processes, governance, and quality standards across the organization.
• Measure and report on communications effectiveness and employee engagement.

Requirements

• 12+ years of experience in Internal Communications, Corporate Communications, Public Relations, or Marketing Communications.
• Exceptional writing, editing, and storytelling skills.
• Experience developing executive communications and managing sensitive corporate announcements.
• Strong project management and stakeholder management abilities.
• Experience working in a global, matrixed organization preferred.

Success Measures

• Employee engagement and communications effectiveness
• Executive communications quality and impact
• Employee newsletter engagement
• Awards submissions and recognitions
• PR visibility and thought leadership outcomes
• Stakeholder satisfaction and on-time delivery of communications initiatives

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.