Director, Marketing

About the role

The Director, Content Delivery is accountable for the performance, scalability, and evolution of the Content Hub & DPP operating model. This role leads an internal team of direct reports and has end-to-end responsibility for the outsourced centralized content delivery service, ensuring high-quality, compliant, efficient, and stakeholder-centered delivery across agile marketing teams. The Director partners across Marketing Operations, CEI, Therapeutic Areas, Content Accelerator, DHH/IT, Compliance, Finance, Procurement, and managed service partners to drive operational excellence, financial stewardship, continuous improvement, and adoption of AI-enabled and automated ways of working that support the future-state customer engagement model.

Responsibilities

• Lead the Content Hub & DPP centralized content delivery operating model, with accountability for end-to-end service performance across content creation, approval, production, publishing, optimization, and operational support.
• Manage, coach, and develop a team of Assoc Directors responsible for the end-to-end content delivery service within a portfolio of agile teams, including governance, service management, and stakeholder engagement.
• Own performance management of the outsourced centralized content delivery service, holding managed service partners accountable for quality, capacity, productivity, cost effectiveness, staffing, capability development, and service-level outcomes.
• Establish and monitor operational metrics, KPIs, SLAs, and stakeholder feedback mechanisms to improve throughput, cycle time, quality, utilization, compliance, and customer experience.
• Lead annual planning, demand forecasting, capacity planning, resource optimization, budget management, and financial governance for content delivery services.
• Partner with Content Capabilities, DHH, Tech Product Owners, and business stakeholders to operationalize AI-enabled workflows, automation, dynamic content, and Blueprint-aligned ways of working.