Director, Market Access Strategy & Operations (Hybrid - Acton, MA / San Diego, CA)

Job Summary

This is a highly visible, high-impact leadership opportunity to serve as the strategic backbone and operational driver of a critical Market Access function. As Director, Market Access Operations & Strategy, this role offers a unique blend of executive partnership and hands-on leadership—working side-by-side with the VP of Market Access to shape strategy while ensuring flawless execution across pharmacy, reimbursement, contracting, and analytics. Ideal for a proven leader who thrives in complex, fast-paced environments, this role provides the chance to influence cross-functional alignment, drive business-critical initiatives, and directly impact patient access and revenue performance in a growing organization.

About the Role

The Director, Market Access Operations & Strategy serves as both the operational engine and strategic integrator for the Market Access function. This role combines leadership of core access operations of pharmacy, reimbursement, contracts, and analytics, with a Chief of Staff–style mandate to drive cross-functional alignment, strategic execution, and organizational effectiveness across Market Access.

Key Responsibilities

• Partner directly with the VP of Market Access to translate strategic priorities into executable plans

• Drive annual and multi-year planning, including goal setting, prioritization, and roadmap development

• Own executive-level deliverables including business reviews, board materials, access strategy updates

• Track and report progress on key initiatives, ensuring accountability and visibility across leadership

• Establish and lead operating cadence such as QBRs, access reviews, cross-functional steering committees

• Drive alignment across Market Access, Commercial, Finance, Legal, Compliance, and Operations

• Identify risks, dependencies, and trade-offs, and proactively escalate and resolve issues

• Serve as a “connect-the-dots” leader across teams to ensure cohesive strategy execution

• Lead end-to-end operational execution of market access strategies across:

  • PBMs and payer contracts
  • Pharmacy and specialty distribution channels
  • Patient services and reimbursement support programs

• Translate contracting strategies into scalable, compliant workflows

• Support new product launches, payer expansions, and access initiatives

• Partner with Trade channel to optimize key metrics, e.g., fill rates, time to therapy, abandonment, adherence

• Collaborate with Patient Services to ensure seamless patient onboarding and therapy initiation

• Define and track KPIs across access, reimbursement, and channel performance

• Build and deliver executive dashboards and insights to inform strategic decisions

• Identify opportunity areas to improve access, reduce leakage, and drive revenue optimization

• Partner with Finance on GTN forecasting, accruals, and performance tracking

• Drive continuous improvement across all market access processes

• Establish scalable infrastructure, SOPs, and governance models

• Enhance organizational clarity across Market Access in areas such as roles, decision rights, workflows, etc.

• Support headcount planning, capability building, and vendor strategy

• Serve as a force multiplier for the VP of Market Access, enabling broader impact without adding organizational complexity

• Foster a culture of accountability, agility, and transparency

Skills and Competencies

• Strong experience in pharmacy/PBM environment and patient access models

• Demonstrated ability to operate in:

  • Strategic planning + execution roles
  • Cross-functional leadership environments
  • High-growth, evolving organizations
  • Strategic Thinking + Execution Discipline – Able to move seamlessly between big-picture strategy and detailed execution
  • Executive Communication – Strong ability to synthesize and present complex topics to senior leadership
  • Influence Without Authority – Drives alignment across functions without direct reporting lines
  • Operational Rigor – Brings structure, cadence, and accountability to ambiguous environments
  • Business Acumen – Deep understanding of how payer access, pricing, and GTN impact revenue
  • Problem Solving – Identifies root causes and drives pragmatic solutions quickly

Education and Experience

• Minimum Bachelor’s degree required; 10 years in med device, pharma, or specialty therapeutics with deep experience in Market Access, Commercial Operations, or related functions

• 2 years of demonstrated leadership of complex cross-functional initiatives

Compensation and Benefits

For U.S.-based positions only, the annual base salary range for this role is $197,800.00 - $296,650.00. This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off (PTO)

• Additional employee wellness programs

Application Details

To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.