Director, Market Access Strategy & Operations (Hybrid - Acton, MA)

Job Summary

This is a highly visible, high-impact leadership opportunity to serve as the strategic backbone and operational driver of a critical Market Access function. As Director, Market Access Operations & Strategy, this role offers a unique blend of executive partnership and hands-on leadership—working side-by-side with the VP of Market Access to shape strategy while ensuring flawless execution across pharmacy, reimbursement, contracting, and analytics. Ideal for a proven leader who thrives in complex, fast-paced environments, this role provides the chance to influence cross-functional alignment, drive business-critical initiatives, and directly impact patient access and revenue performance in a growing organization.

About the Role

The Director, Market Access Operations & Strategy serves as both the operational engine and strategic integrator for the Market Access function. This role combines leadership of core access operations of pharmacy, reimbursement, contracts, and analytics, with a Chief of Staff–style mandate to drive cross-functional alignment, strategic execution, and organizational effectiveness across Market Access.

Key Responsibilities

• Partner directly with the VP of Market Access to translate strategic priorities into executable plans

• Drive annual and multi-year planning, including goal setting, prioritization, and roadmap development

• Own executive-level deliverables including business reviews, board materials, access strategy updates

• Track and report progress on key initiatives, ensuring accountability and visibility across leadership

• Establish and lead operating cadence such as QBRs, access reviews, cross-functional steering committees

• Drive alignment across Market Access, Commercial, Finance, Legal, Compliance, and Operations

• Identify risks, dependencies, and trade-offs, and proactively escalate and resolve issues

• Serve as a “connect-the-dots” leader across teams to ensure cohesive strategy execution

• Lead end-to-end operational execution of market access strategies across:

  • PBMs and payer contracts
  • Pharmacy and specialty distribution channels
  • Patient services and reimbursement support programs

• Translate contracting strategies into scalable, compliant workflows

• Support new product launches, payer expansions, and access initiatives

• Partner with Trade channel to optimize key metrics, e.g., fill rates, time to therapy, abandonment, adherence

• Collaborate with Patient Services to ensure seamless patient onboarding and therapy initiation

• Define and track KPIs across access, reimbursement, and channel performance

• Build and deliver executive dashboards and insights to inform strategic decisions

• Identify opportunity areas to improve access, reduce leakage, and drive revenue optimization

• Partner with Finance on GTN forecasting, accruals, and performance tracking

• Drive continuous improvement across all market access processes

• Establish scalable infrastructure, SOPs, and governance models

• Enhance organizational clarity across Market Access in areas such as roles, decision rights, workflows, etc.

• Support headcount planning, capability building, and vendor strategy

• Lead the team to foster a culture of accountability, agility, and transparency

Skills and Competencies

• Strong experience in pharmacy/PBM environment and patient access models

• Demonstrated ability to operate in:

  • Strategic planning + execution roles
  • Cross-functional leadership environments
  • High-growth, evolving organizations
  • Strategic Thinking + Execution Discipline – Able to move seamlessly between big-picture strategy and detailed execution
  • Executive Communication – Strong ability to synthesize and present complex topics to senior leadership
  • Influence Without Authority – Drives alignment across functions without direct reporting lines
  • Operational Rigor – Brings structure, cadence, and accountability to ambiguous environments
  • Business Acumen – Deep understanding of how payer access, pricing, and GTN impact revenue
  • Problem Solving – Identifies root causes and drives pragmatic solutions quickly

Education and Experience

• Minimum Bachelor’s degree required; 10 years in med device, pharma, or specialty therapeutics with deep experience in Market Access, Commercial Operations, or related functions

• 2 years of demonstrated leadership of complex cross-functional initiatives

Preferred

• MBA or advanced degree

Additional Information

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $197,800.00 - $296,650.00. This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off (PTO)

• And additional employee wellness programs

Application Details

To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Equal Opportunity Employer

We are committed to providing equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)