Director Marine Operations

Operations Essential Responsibilities

• Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive quality, seamless experience on each cruise.
• Directs the efforts of the Marine team.
• Rides cruises to observe & coach Captains and staff.
• Identifies skills training needs for all Captains.
• Rotates as cruise captain on cruises and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper navigation of the vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction.
• Directs the execution of the Safety Program, including emergency drills.
• Establishes department priorities and executes against them based on long-term vision.
• Works with the General Manager to develop all Marine budgets according to company guidelines.
• Prepare detailed plans for significant R&M and capital projects. Plans should include timelines, man-hours, and contingencies. Plans must be revised frequently during the execution period.
• Oversees and ensures the proper maintenance of all ship’s systems and boarding facilities.
• Contracts necessary repairs, when outside expertise is required, following company policy for authorization of expenditures.
• Ensures adherence to Coast Guard rules and regulations, and other federal and local rules and regulations.
• Ensures strict compliance to Crisis Management Plan.
• Works with General Manager and other City Department Heads to develop city’s cruise management plan.
• Participates in the development of the city’s strategic business plan.
• Maintains close liaison between the Operations Department and other departments.
• Coordinates local Marine activities with the VP of Marine Operations.
• Executes other projects assigned by management.

Operations Team Management

• Recruits new Captains and Mates when necessary to fill vacant positions.
• Provides and executes an integration plan for each new hire or promotion according to the established training program.
• Recommends appropriate compensation packages within company guidelines.
• Provides ongoing performance feedback & coaching to all Marine Department team members.
• Prepares & delivers annual performance reviews of all Marine Department team members.
• Provides and directs development/career growth plans for each Marine Department team member.
• Recommends the promotion of Marine Department team members.

Customer Service

• Solves guest problems utilizing strong customer service skills and exercising effective communication skills in keeping with company objectives and customer retention.

Administration

• Maintains control of all costs associated with the operation of the Marine Department in accordance with budget.
• Finds and recommends cost savings that are consistent with company objectives.
• Provides a monthly forecast for the General Manager.
• Maintains supply and equipment purchasing systems, which ensure maximum quality, least cost and high reliability.
• Maintains scheduling operations shipmate work periods to achieve maximum payroll efficiency.
• Completes all shift records: checklist, logbook, payroll, and documentation of safety training.
• Administers the drug testing program and maintains drug test records.
• Maintains all vessel maintenance records and equipment warranties using preventative maintenance software.