Director, Loan Administration

Duties and Responsibilities

• Manage associates and their work on a day-to-day basis.
• Schedule workflow so that all tasks are accomplished, and issues are resolved in a timely and efficient manner, and in compliance with policies and procedures and relevant loan documents.
• Cross train associates so they can work in multiple areas of loan servicing, both to improve the work experience and to eliminate key-man issues.
• Make staffing decisions for team member positions.
• Provide employee feedback on a real-time basis.
• Complete annual performance evaluations.
• Work with the associates to maintain strict compliance with the company’s policies and procedures, with an ongoing focus on improving existing processes and procedures as opportunities arise.
• Work with associates to see that all training needs, both technical and interpersonal, are met in a timely manner.
• Participate in the development and ongoing compliance with Key Performance Indicators.
• Lead and participate in servicing projects, as necessary.

Qualifications

• Knowledge of all aspects of commercial mortgage servicing, preferably in a cross-functional team environment, including but not limited to:
• Loan closing and boarding, billing, and collections
• Taxes and Insurance/escrow analysis
• Loan documents and document management
• Lets of credit, reserves, UCC’s, lien releases
• Property insurance compliance
• Maturing loans and loan payoffs
• Cash Management and waterfall processing