Director, Life & Annuity Operations

Role Summary

This leadership position will play a critical role in the Customer and Agent Experience within our New Business area of our Customer Innovation Group (CIG) and will partner with other teams across multiple locations to provide strategy, direction, leadership, and management. This position will lead several teams located on our Addison, Texas Campus consisting of Team Managers and Case Managers aligned to support key distribution relationships. Activities include everything from application submission to the issuance of a policy contract.

Essential Duties and Responsibilities

• Provide leadership to ensure all activities are consistent with our goals, guidelines and culture by monitoring trends and evolving our strategy to keep up with changing customer expectations
• Actively participate on collaborative panels, committees and teams with Marketing, Distribution, Operations, Finance, and other key areas to drive overall business results
• Develop and maintain productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out
• Motivate and coach teams to meet service goals and increase productivity while driving down unit costs
• Focus on employee development, succession and career planning through management, coaching and development

Minimum Qualifications

• The qualified candidate will have substantial experience in Annuity/Life Operations marked by strong business relationships, skilled leadership and demonstrated business results. Must have 10+ years of Operational leadership experience and a four-year college degree with a strong academic record. Advanced education (Masters) is preferred but not required.
• Must possess the following skills and abilities:
• Strategic, internally/externally focused individual adept at leading people and initiatives
• Broad industry perspective and strong general business acumen
• Working knowledge of insurance operations
• Ability to target continuous improvement opportunities and drive execution focused on enhancing our service delivery and boosting overall performance
• Collaborative solutioning style; Strong bias for action
• High energy; Enthusiastic
• Self-starter; Curious learner
• Takes accountability for quality results, for treating others professionally and respectfully, and for using productive communication that fosters teamwork and collaboration
• Excellent communication skills

AI Proficiency Expectations

All applicants are expected to:

• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life’s AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.

Benefits

Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!

Salary Pay Range

$108,750 - $159,500 USD

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National Life Group
1 National Life Dr
Montpelier, VT 05604