Director, Life & Annuity Operations

Role Summary

This leadership position will play a critical role in the Customer and Agent Experience within our New Business area of our Customer Innovation Group (CIG). This position will lead several teams located on our Addison, Texas Campus consisting of Team Managers and Case Managers aligned to support key distribution relationships. Activities include everything from application submission to the issuance of a policy contract.

Essential Duties And Responsibilities

• Provide leadership to ensure all activities are consistent with our goals, guidelines and culture by monitoring trends and evolving our strategy to keep up with changing customer expectations
• Participate on collaborative panels, committees and teams with Marketing, Distribution, Operations, Finance, and other key areas to drive overall business results
• Develop and maintain productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out
• Motivate and coach teams to meet service goals and increase productivity while driving down unit costs
• Focus on employee development, succession and career planning through management, coaching and development

Minimum Qualifications

• Substantial experience in Annuity/Life Operations marked by strong business relationships, skilled leadership and demonstrated business results
• 10+ years of Operational leadership experience and a four-year college degree with a strong academic record. Advanced education (Masters) is preferred but not required
• Possess the following skills and abilities: Strategic, internally/externally focused individual adept at leading people and initiatives; Broad industry perspective and strong general business acumen; Working knowledge of insurance operations; Ability to target continuous improvement opportunities and drive execution focused on enhancing our service delivery and boosting overall performance; Collaborative solutioning style; Strong bias for action; High energy; Enthusiastic; Self-starter; Curious learner; Takes accountability for quality results, for treating others professionally and respectfully, and for using productive communication that fosters teamwork and collaboration; Excellent communication skills

Additional Compensation and Benefits

• The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave)
• If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors

Benefits

Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!