Director, Legal Operations

Who We Are

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry. Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

What We’ll Need

The Director, Legal Operations will build and scale a technology-enabled operating model that makes recurring legal work faster, more consistent, and easier for the business to navigate. This leader will redesign how work is requested, triaged, produced, reviewed, and completed using standardized processes, governed knowledge, automation, and AI to increase capacity and reduce dependence on individual ways of working. Working closely with Legal leadership and cross-functional partners, the Director will distinguish repeatable, lower-sensitivity work suited for automated or business self-service pathways from novel, complex, or sensitive matters that require legal judgment. This is a hands-on transformation role for a business-minded operations leader; a legal background is not required.

• Assess Legal workflows, systems, data, stakeholder needs, and pain points; define the Legal Operations strategy, governance, roadmap, and prioritized transformation backlog.
• Redesign recurring legal services end to end, including intake, triage, routing, approvals, escalation, and completion; establish clear decision rights, service expectations, handoffs, and controls that direct work to the right resource and level of review.
• Establish the knowledge architecture, content-governance standards, and repository for Legal SOPs, playbooks, templates, checklists, and approved work product, with substantive legal content owned by the responsible Legal leader.
• Develop guided self-service pathways for approved, lower-sensitivity matters so business teams can address routine needs consistently while novel, complex, and sensitive matters are routed to Legal.
• Lead the Legal technology, workflow automation, and AI roadmap from requirements and business-case development through implementation and optimization; partner with Technology, Information Security, Privacy, and other stakeholders to scale responsible AI-enabled use cases with appropriate governance, human oversight, and controls.
• Use demand, cycle-time, service, adoption, quality, risk, and capacity metrics to prioritize improvements, evaluate outcomes, and continuously improve Legal delivery.
• Lead change management and cross-functional implementation for new processes, tools, and ways of working by