Director Learning Experience Design & Delivery

Purpose of the Job

The Director of Learning Experience Design & Development leads the enterprise capability responsible for designing, developing, and enabling modern learning experiences that build workforce capability and drive organizational performance.

Essential Functions And Responsibilities

• Leads and evolves the enterprise learning design, development, and facilitation capability.

• Leads managers of Learning Experience Design and Facilitation, ensuring strong leadership, coaching, and team development.

• Oversees Learning Experience Designers and Facilitators in creating and delivering high-quality learning solutions.

• Establishes enterprise standards, tools, templates, and governance for consistent, high-quality, evidence-based learning experiences.

• Builds a culture of innovation, collaboration, learner-centered design, and continuous capability evolution.

• Drives the evolution of learning design and facilitation practices to align with modern learning science, technologies, and digital approaches.

• Upskills curriculum developers into Learning Experience Designers and transitions trainers into facilitator-coach roles focused on engagement and application.

• Builds capability in modern development tools, digital media, AI-assisted content creation, and rapid-development technologies.

• Establishes and enforces standards to ensure learning solutions apply adult learning principles, accessibility standards, and science-backed methodologies such as spaced learning, retrieval practice, and performance support.

• Oversees design reviews, content lifecycle management, and internal quality assurance processes.

• Promotes innovative modalities such as blended learning, microlearning, simulations, scenario-based learning, and in-the-flow-of-work support.

• Ensures facilitators deliver consistent, high-quality learning experiences and provides coaching and development to strengthen facilitation capability.

• Ensures readiness for pilot sessions, program launches, and enterprise learning deployments.

• Manages capacity planning, workload distribution, and resource allocation across multiple learning initiatives.

• Deploys designers and facilitators to project teams and ensures effective operation within a matrixed environment.

• Partners with Learning Business Partners, Academy Directors, Technology teams, and Measurement & Insights to align solutions, integrate platforms, and assess effectiveness.

• Engages subject matter experts and business leaders to ensure learning solutions reflect operational realities and support the adoption of new capabilities.

• Contributes to the evolution of the Learning & Performance strategy by tracking emerging trends, introducing modern tools, and using data and feedback to drive continuous improvement.

Knowledge, Skills, And Abilities

• Strong leadership capability with experience managing managers and specialized professionals.

• Strong understanding of modern learning science and evidence-based learning practices.

• Familiarity with AI-enabled learning design tools and modern digital learning development technologies.

• Knowledge of learning platforms, including LMS and Learning Experience Platforms.

• Ability to lead teams in a matrixed project environment with competing priorities.

• Strong stakeholder engagement and communication skills across multiple organizational levels.

• Strategic thinking combined with strong operational execution.

Physical Requirements

• Ability to work at a computer for extended periods.

• Occasional participation in workshops, stakeholder sessions, or pilot learning programs.

• Moderate lifting or moving up to 5 pounds and occasional lifting or moving up to 10 pounds.

Education and Background

• Bachelor’s degree in Instructional Design, Organizational Development, Education, or related field required; Master’s preferred.

• 10+ years of experience in Learning & Development, including experience in learning design, learning technology, and learning delivery required.

• 5+ years of leadership experience, including managing managers or senior professionals required.

• Demonstrated success leading enterprise learning initiatives in complex, matrixed organizations required.

• Experience applying modern learning design methodologies and technologies required.

• Experience implementing digital learning strategies and scalable learning programs required.

• Deep expertise in learning experience in design, instructional design, and adult learning principles required.

• Experience implementing digital, blended, and performance-based learning strategies required.

• Financial services or other regulated industry experience preferred.