Director, Lean Operations

Key Responsibilities

• Lead the development and implementation of Lean strategies that directly support business growth, operational efficiency, and customer satisfaction at the national level.
• Cultural Transformation: Champion a culture of continuous improvement, embedding Lean thinking across all functions and levels of the organization—from frontline teams to senior leadership.
• Operational Road mapping: Own and execute the Lean Roadmap, ensuring consistent adoption of core methodologies (5S, A3 Problem Solving, VSM, Standard Work, Visual Management, TPM) across regions and business units.
• Leadership Engagement: Partner with operational leaders to define performance expectations, deliver coaching, and develop leadership capability in Lean thinking and behaviors.
• Kaizen & Value Stream Optimization: Facilitate regional Kaizen events and improvement workshops, targeting high-impact areas to eliminate waste, streamline workflows, and improve service delivery.
• Standardization & Scalability: Identify and institutionalize best practices across all locations, ensuring scalable, repeatable processes and sustainable results.
• Training & Development: Design and deliver hands-on training and coaching for cross-functional teams, enabling widespread adoption of Lean principles across Operations, Admin, and Line of Business functions.
• Innovation & Benchmarking: Actively monitor industry trends, emerging technologies, and global best practices to inform future-state solutions that drive operational excellence.
• Voice of Customer Integration: Collaborate with customer-facing teams to integrate VOC feedback into Lean initiatives, improving customer experience and operational responsiveness.
• Strategic Program Management: Lead critical, enterprise-level projects focused on operational efficiency—including production planning, logistics routing, resource optimization, and workforce deployment.

Qualifications

• Visionary Leadership: Ability to translate strategic direction into actionable plans with clear KPIs and outcomes.
• Operational Grit: Willingness to engage directly with operations teams, lead from the front, and model Lean behaviors.
• Influence & Collaboration: Strong presence with the ability to align, influence, and inspire cross-functional teams and stakeholders.
• Exceptional Communication: Clear and direct communicator with the ability to engage all levels of the organization.
• Analytical Mindset: Data-driven and process-centric with a relentless focus on continuous improvement and operational excellence.
• Change Agent: Confident navigating ambiguity and driving change in a matrixed, fast-paced environment.