Director, Laboratory Operations

About the role

Ensures compliance with relevant regulations and standards. Monitors, collects, analyzes, secures, and reports pertinent data findings related to clinical performance. Identifies potential opportunities to improve patient outcomes, safety, and quality. Oversees selection, training, education, and evaluation of performance for all laboratory personnel. Oversees clinical and business operations to ensure high-quality patient care and service delivery. Manages resources efficiently to optimize patient care and operational performance. Oversees laboratory testing in a tertiary hospital setting.

Responsibilities

• Maintains respectful relationships and participates in outstanding customer service.
• Applies the rules and regulations of applicable local, state, and federal agencies and accrediting bodies to the peer review process.
• Oversees selection, training, education, and evaluation of performance for all laboratory personnel.
• Maintains all laboratory areas in compliance with all mandated safety protocols.
• Fulfills other duties as assigned.

Requirements

• Extensive knowledge and skills needed to oversee laboratory testing in a tertiary hospital setting.
• Strong knowledge of regulatory requirements with CLIA, OSHA, CAP, and Joint Commission.
• Demonstrates exceptional leadership qualities, organizational, and service management skills.
• High level of self-motivation and ability to work independently.
• Excellent coaching and mentorship skills to ensure depth of knowledge in staff members needed to maintain regulatory compliance.
• Quality improvement and regulatory compliance.
• Analytical and problem-solving skills. Experienced in process improvement.
• Project implementation and superior time management skills.
• Ability to manage and direct department’s administrative and financial functions including operating and capital budget preparation and accountability.
• Evaluates personnel and ensures patient safety and compliance with healthcare regulations.
• Designs lab requisitions, coordinates laboratory reporting systems improvements, and serves as a liaison for clinical laboratories.
• Attends and participates in administrative meetings as appropriate.
• Maintains departmental policies, procedures, objectives, and ensures compliance with accreditation and regulatory agencies.
• Directs continuing education programs and establishes criteria for critical test result notifications.
• Maintains an approved policy and procedure manual accessible to all personnel.
• Provides effective direction and policy interpretation, oversees proficiency testing, and implements corrective action plans as required.
• Ensures compliance with organizational policies regarding ethical business practices and communicates the mission, ethics, and goals of the hospital.
• Moderate computer skills and ability to communicate effectively both verbally and in writing.
• Demonstrates knowledge of new testing methods, products, instrumentation, and remains informed on current technologies.
• Ability to handle multiple priorities and projects and build and maintain appropriate peer relationships.
• Proficient computer skills, particularly with Microsoft Office suite.
• Ability to demonstrate mission and values of the organization, excellent customer service, interpersonal, and communication skills.
• Strong leadership in project management, people leadership, process improvement, and ability to work in a matrix-management environment to achieve organizational goals.
• Knowledge of clinical practices and processes, with strong business acumen and strategic planning abilities.
• Strong service recovery skills and ability to communicate effectively in English, additional languages preferred.

Qualifications

• Bachelor's in a chemical, biological, clinical or medical laboratory science, or medical technology from an accredited institution OR Bachelor's degree equivalency with 24 semester hours of medical laboratory technology courses; or 24 semester hours of science courses that include: 6 semester hours of chemistry, 6 semester hours of biology; and 12 semester hours of chemistry, biology, or medical laboratory technology in any combination; AND have a laboratory training program that includes: completion of a clinical laboratory training program approved or accredited by the ABHES or the CAAHEP (this training may be included in the 60 semester hours listed above); or at least three months documented laboratory training in each specialty in which the individual performs testing OR Successful completion of at least a 50-week official US military medical laboratory procedures training course and currently hold or have held the military enlisted occupational specialty of Medical Laboratory Specialist (Laboratory Technician); or qualified and served as high complexity testing personnel on or before April 24, 1995 in a CLIA-certified laboratory as of December 28, 2024, and have done so continuously since December 28, 2024.

Skills

• Extensive knowledge and skills needed to oversee laboratory testing in a tertiary hospital setting.
• Strong knowledge of regulatory requirements with CLIA, OSHA, CAP, and Joint Commission.
• Demonstrates exceptional leadership qualities, organizational, and service management skills.
• High level of self-motivation and ability to work independently.
• Excellent coaching and mentorship skills to ensure depth of knowledge in staff members needed to maintain regulatory compliance.
• Quality improvement and regulatory compliance.
• Analytical and problem-solving skills. Experienced in process improvement.
• Project implementation and superior time management skills.
• Ability to manage and direct department’s administrative and financial functions including operating and capital budget preparation and accountability.
• Evaluates personnel and ensures patient safety and compliance with healthcare regulations.
• Designs lab requisitions, coordinates laboratory reporting systems improvements, and serves as a liaison for clinical laboratories.
• Attends and participates in administrative meetings as appropriate.
• Maintains departmental policies, procedures, objectives, and ensures compliance with accreditation and regulatory agencies.
• Directs continuing education programs and establishes criteria for critical test result notifications.
• Maintains an approved policy and procedure manual accessible to all personnel.
• Provides effective direction and policy interpretation, oversees proficiency testing, and implements corrective action plans as required.
• Ensures compliance with organizational policies regarding ethical business practices and communicates the mission, ethics, and goals of the hospital.
• Moderate computer skills and ability to communicate effectively both verbally and in writing.
• Demonstrates knowledge of new testing methods, products, instrumentation, and remains informed on current technologies.
• Ability to handle multiple priorities and projects and build and maintain appropriate peer relationships.
• Proficient computer skills, particularly with Microsoft Office suite.
• Ability to demonstrate mission and values of the organization, excellent customer service, interpersonal, and communication skills.
• Strong leadership in project management, people leadership, process improvement, and ability to work in a matrix-management environment to achieve organizational goals.
• Knowledge of clinical practices and processes, with strong business acumen and strategic planning abilities.
• Strong service recovery skills and ability to communicate effectively in English, additional languages preferred.

Benefits

• All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance, Paid Time Off from Day One, 403-B Retirement Plan, Whole Person Well-being Resources, Mental Health Resources and Support, Pet Benefits.

Schedule

• Full time
• Shift: Day

Pay

• $113,604.02 - $211,314.69