Director, IT PMO

Principle Duties / Responsibilities

• Lead and manage the IT PMO, improving project governance standards, methodologies, tools, and reporting frameworks.
• Oversee a portfolio of complex technology programs and projects supporting P&C insurance operations.
• Partner with executive leadership, business stakeholders, and technology teams to define strategic roadmaps and investment priorities.
• Ensure successful delivery of large-scale initiatives including: Core systems modernization and improvements, Digital customer experience initiatives, Data and analytics programs.
• Drive portfolio planning, prioritization, resource allocation, skill inventory, and demand/capacity management.
• Provide oversight of project budgets, forecasts, vendor financials, and financial performance.
• Provide oversight of vendor management, contract negotiations, and contract performance.
• Establish and monitor IT Portfolio KPIs, project health metrics, and executive dashboards.
• Identify and mitigate portfolio-level risks, issues, and dependencies.
• Promote Agile, Waterfall, and hybrid delivery methodologies across the organization.
• Ensure compliance with regulatory requirements, security standards, enterprise risk management practices, and audit controls.
• Develop and mentor PMO staff, project managers, and program managers.

Requirements

• Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field.
• 15+ years of progressive IT project/program/portfolio management experience.
• 7+ years of PMO leadership experience managing enterprise portfolios.
• Exceptional executive communication and stakeholder management skills.
• Strong experience within Property & Casualty insurance organizations.
• Proven success delivering large-scale enterprise transformation programs.
• Experience managing budgets exceeding $10M+
• Experience with Agile, Scrum, SAFe, and traditional project methodologies.

Preferred Qualifications

• PMP/PgMP/PMI-ACP Certification
• SAFe Program Consultant (SPC) or SAFe Agilist
• MBA or advanced degree
• Experience with platforms such as Guidewire InsuranceSuite, Duck Creek Technologies, Majesco, Origami Risk
• Proficiency with PM tools such as Microsoft Project, Jira, Smartsheet, Power BI