Director, IT Infrastructure

About the role

An experienced leader who manages technical activities and team(s) of engineers, architects, related professionals, and support personnel. This Director has proven themselves as a highly competent technical engineer with a sense of vision, teamwork, and responsibility. Manages, coaches, and leads the efforts of technical staff in project management and production support.

Responsibilities

• Develops and leads the implementation of a comprehensive infrastructure services strategy, ensuring service availability, performance, security, and alignment with business objectives.
• Leads, motivates, and develops a high-performing infrastructure services team, fostering a culture of innovation, continuous improvement, and talent development.
• Drives innovation in infrastructure services by evaluating and implementing new technologies (e.g., cloud, automation) to improve efficiency, scalability, and security.
• Provides strategic guidance and direction to IT leadership.
• Makes strategic decisions on infrastructure services strategy, resource allocation, budget management, and technology adoption, aligning with business goals and IT objectives.
• Regularly interacts with senior business stakeholders to understand their needs and ensure alignment with infrastructure services strategy.
• Develops and manages the infrastructure services budget, ensuring efficient resource allocation and cost optimization in line with strategic goals.
• Establishes and maintains strong relationships with key infrastructure vendors, overseeing vendor selection, contract negotiation, and service level agreements (SLAs).
• Identifies, assesses, and mitigates risks associated with infrastructure services, ensuring business continuity and disaster recovery.
• Maintains clear and consistent communication with stakeholders (business partners, senior leadership, team members) regarding infrastructure services strategy, performance, and initiatives.
• Focuses on both tactical and strategic near-term priorities.

Requirements

• Bachelor’s Degree in computer science, Information Technology, or related field/experience required.
• Master’s Degree preferred.
• 10+ years of experience in infrastructure engineering and operations, with a minimum of 7-10 years of experience in a leadership role managing infrastructure services teams.
• Experience with IBM Power (800, 980, P10) Platforms preferred.
• Strong skills in installation, configuration, deployment, monitoring, troubleshooting, performance tuning, and production support for application servers, such as Apache web servers/Tomcat and WebSphere.
• Solid working knowledge of Network and Security technology.
• Experience managing UNIX/Linux systems and a general understanding of virtualization technologies.
• Ability to communicate technical problems to non-technical staff.
• Backup and Disaster Recovery solutions experience a plus, along with data replication and high availability.
• Experience in cloud infrastructure management, cloud migrations, and a strong understanding of infrastructure as code is highly desirable.

Benefits

• Comprehensive health coverage, retirement plans, paid time off, and flexible work options.
• Lifestyle perks like employee discounts.
• Career growth through tuition reimbursement, leadership programs, and internal mobility opportunities.
• Opportunities to contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay

Salary Range: $170,000 - $220,000. The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary.