Director, IT Business Partner - Marketing, Sales, and Product

Essential Duties And Responsibilities

• Serve as the senior IT Business Partner for assigned business units, working closely with executive leadership to translate strategic priorities into technology-enabled solutions that drive business outcomes.
• Build strong, trusted relationships with business leaders to proactively shape demand, identify process improvements, automation opportunities, and digital innovation.
• Lead demand management activities to ensure technology investments are aligned with business strategy, value delivery, and enterprise architecture standards.
• Develop and maintain multi-year technology and capability roadmaps that support current operations and future business growth.
• Establish and lead governance forums to prioritize initiatives, align resources, manage dependencies, and support executive decision-making.
• Own the end-to-end lifecycle of the application and technology portfolio, including strategy, governance, implementation, optimization, and ongoing support.
• Oversee external application management services (AMS) and delivery partners, ensuring effective maintenance, enhancements, incident resolution, and service-level performance.
• Lead and develop a team of business-facing IT professionals, including business systems analysts, functional specialists, and delivery resources.
• Drive adoption, change management, user enablement, and benefits realization for technology initiatives.
• Monitor key performance metrics tied to business outcomes and operational effectiveness, while ensuring data security, privacy, and regulatory compliance.
• Manage portfolio budgets, vendor relationships, resource allocation, and cost optimization to maximize return on investment.
• Stay informed on emerging technologies, digital trends, and industry best practices relevant to the supported business areas.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Supervision Exercised

• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members.
• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications.
• Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission, vision and values.

Minimum Qualifications:

• Education/Certifications: Bachelor’s degree in IT, Computer Science, Business, Engineering, or a similar field
• Experience: 15+ years of IT experience
• 10+ years interfacing directly with business leadership
• 5+ years of leadership experience overseeing enterprise production application environments, with responsibility for operational stability, service performance, and business user satisfaction
• 5+ years of people management experience

Preferred Qualifications:

• Education/Certifications: Masters in Computer Science or Business Administration or equivalent

The pay range for this position is $167,500.00 - $269,875.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).

This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.