Director, IT Business Operations - Mortgage Insurance
Job Summary
The Director, IT Business Operations is responsible for the operational aspects of the IT organization, ensuring financial discipline, workforce integrity, and sound contractual oversight.
Responsibilities
Lead IT budgeting, forecasting, and financial management, including variance analysis and partnership with Finance on cost allocation, chargebacks, and capitalization.
Establish and enforce spend controls, approval processes, and purchasing governance across IT.
Drive cost optimization initiatives (e.g., vendor consolidation, license management) and report results to leadership.
Serve as IT’s lead in contract and agreement review, partnering with Legal, Compliance, and Security to assess IT-specific risks, obligations, and requirements (e.g., data handling, integrations, SLAs, access controls), and confirm operational readiness before execution.
Maintain oversight of IT contracts and software asset management (SAM) lifecycle, including centralized tracking of agreements, renewal calendars, license entitlements, compliance, and spend.
Cook up with Legal on NDAs, DPAs, BAAs, and other agreements to ensure IT obligations are properly defined, managed, and compliant.
Requirements
Bachelor's degree in Business Administration, Finance, Information Systems, or related field required; MBA preferred.
8+ years of experience in IT operations, business management, or a chief of staff function — ideally within financial services, insurance, or mortgage industry.
Strong financial acumen — hands-on experience owning budgets, building forecasts, and collaborating with Finance & Accounting teams.
Demonstrated experience coordinating IT contract and license reviews, with a working understanding of common IT contractual terms and obligations.
Familiarity with contingent workforce management and HR partnership in a corporate environment.
Exceptional organizational skills with the ability to manage multiple high-priority workstreams simultaneously.
Strong communication and interpersonal skills — comfortable representing IT in cross-functional settings and influencing without direct authority.
Comfortable communicating to all levels of management in IT and across the Enterprise.
Benefits
Paid time off
Medical
Dental
Vision
401(k)
Disability benefits
About the Role
Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company (collectively with its subsidiaries, "Essent") which serves the housing finance industry by offering private mortgage insurance, reinsurance, risk management products and title insurance and settlement services to mortgage lenders, borrowers, and investors to support homeownership. We are focused on managing risk and dedicated to serving as a strong and fair counterparty. As a company, we bring strong private capital and a commitment to risk management to the mortgage insurance industry.