Director of Mortgage Operations
Job Description
Maintain in-depth knowledge and proficiency in executing secondary market underwriting.
Stay up to date with industry trends, regulatory requirements, program guidelines and overall mortgage compliance requirements.
Work with the mortgage compliance team to ensure adherence to compliance standards.
Review and optimize processes to improve efficiency and minimize customer issues in the mortgage department.
Suggest improvements in processes, workflow, and software systems based on research and analysis.
Oversee the loan documentation process to ensure it meets underwriting and program guidelines.
Handle daily loan processing tasks, including:
Communicating regularly with lenders, applicants, and realtors.
Submitting loan applications and documents for final approval.
Reviewing title opinions and ensuring necessary corrections.
Preparing final cost figures for closings and sharing them with all parties.
Preparing closing documents to comply with regulations and investor requirements.
Filing documents, paying bills, and preparing final documentation post-closing.
Reviewing final attorney opinions to ensure all closing requirements are met.
Compile and report on weekly/monthly pipeline, cycle times, and closings.
Lead and support the mortgage operations team to create a proactive, collaborative work environment.
Promote team growth through education, webinars, and training.
Handle performance reviews, coaching, corrective actions, and hiring.
Provide training on technical skills, policies, procedures, service standards, and team building.
Requirements
- Excellent customer service and problem resolution skills.
- Excellent attention to detail, strong understanding of loan underwriting, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, the ability to visualize cause and affect relationships of data and documents, analytical skills, clear and concise reporting, self-motivation, strong oral and written communication skills, demonstrated teamwork as well as leadership ability.
Education and Experience
- 4 year college degree or related work experience
- 2 years project management and/or supervision experience
Preferred
- Strong aptitude for technology systems and processes
- Real estate and or closing experience
- Accuracy and meticulous attention to detail required
- Excellent oral, written, and interpersonal communication skills
- Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
- Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
- Team-oriented and the ability to work collaboratively across all levels of the organization
- Service-oriented, polite, and respectful
- Advanced problem-solving and analytical skills
Skills
- Underwriting
- Teamwork
- Supervisor
- Self-motivated
- Problem Solving
- Operations
- Mortgage
- Microsoft Office
- Loan operations
- Lending
- Leadership
- Honesty
- Customer Service
- Compliance
- Communication
- Banking
- Auditing
- Analytics
- Administrative
- Accuracy
Behaviors
- Thought Provoking
- Team Player
- Loyal
- Leader
- Innovative
- Enthusiastic
- Detail Oriented
- Dedicated
Motivations
- Work-Life Balance
- Self-Starter
- Job Security
- Growth Opportunities
- Flexibility
- Ability to Make an Impact
About Security National Bank
Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain.
Benefits
- We offer a comprehensive benefit package to our employees including medical, dental, vision, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.
About Us
Learn more about Security National Bank and our commitment to our community and customers.
Equal Opportunity Employer
Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.