Director IT

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Must not include sections with filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes "Work Location: Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles. For thi" (cut off). No explicit pay, benefits, schedule. So we should not include Pay, Benefits, Schedule sections. We can include About the role (maybe from "Who We Are" and description). Responsibilities (Key Responsibilities). Requirements (maybe Required Qualifications). Qualifications (maybe Preferred Qualifications). Skills (maybe combine some skill statements). But we must not invent sections; we need to see if there is content for each. We have sections in posting: "Who We Are" (company overview). Then description of role: "The Director, Information Technology is a senior leadership role...". Then "Key Responsibilities" with bullet points. Then "Required Qualifications". Then "Preferred Qualifications". Then "Work Location:" (location info). No explicit Benefits, Pay, Schedule. Thus we can create sections: About the role (maybe combine Who We Are and role description). Responsibilities (Key Responsibilities). Requirements (Required Qualifications). Qualifications (Preferred Qualifications). Skills (maybe we can extract skill statements from responsibilities/qualifications? But we need to avoid duplication; maybe we can include a Skills section summarizing technical skills like networking, MDM, cloud, etc. However we must not invent or summarize away detail; we must preserve all substantive info. If we create a Skills section, we need to take content that is explicitly about skills. The posting includes many skill statements within responsibilities and qualifications. Could we just not include Skills section? The instruction: "Prefer a few substantive sections over many thin ones." So we could omit Skills if not clearly separate. But we need to include sections only when posting has real, specific content for it. Does the posting have a distinct "Skills" heading? No. So we should not create a Skills section unless we can extract explicit skill list. But we could treat Required Qualifications as skills; but that's already covered. Better to not add Skills. Thus sections: About the role, Responsibilities, Requirements, Qualifications. Possibly also Work Location? Could be part of About the role or separate? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Work Location is not in list; we could fold location info into About the role as a paragraph. That's acceptable. We must not include duplicated lines. Need to preserve all substantive info. So we need to include the company overview, role description, responsibilities bullet list, required qualifications list, preferred qualifications list, work location paragraph. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. The posting includes "Veterans, transitioning service members, and military spouses are strongly encouraged to apply." That's EEO encouragement; we should remove that as it's EEO boilerplate. Also "Tria Federal is a premier middle-market technology services provider..." etc is part of Who We Are; keep. We need to ensure we don't include application instructions like "For thi" (cut off). Remove. Now craft HTML. Structure:

About the role

... (company overview + role description)

Responsibilities

• ... each responsibility bullet

Requirements

• ... each required qualification bullet

Qualifications

• ... each preferred qualification bullet

We need to preserve all substantive info: ensure we don't miss any bullet points. Let's extract responsibilities from the text: Key Responsibilities section includes several subheadings: IT Infrastructure & Network Operations, Cloud & Engineering Platform Collaboration, Helpdesk & Employee Enablement, Procurement, Vendor & Asset Management, Compliance, Certifications & Corporate Security, Innovation Enablement & Agility, People & Team Leadership. We need to capture each bullet under those subheadings. The text includes paragraphs after each subheading, not bullet list. But we need to convert to

• for any list of duties/requirements/benefits. The instructions: Use
  • for any list of duties/requirements/benefits. So we need to turn each duty into list items. The responsibilities are described in paragraphs; we can break each sentence into list items? Might be too granular. Better to treat each paragraph as a list item? The instruction: "Use
    • for any list of duties/requirements/benefits". If the original is not a list but prose, we could still wrap each duty in
    • . But we need to preserve all substantive information; we can convert each duty sentence into a list item. Let's extract duties: Under IT Infrastructure & Network Operations: - Own the architecture, operation, and continuous improvement of enterprise IT infrastructure, including networking across all company facilities, wireless, VPN and remote access, telephony, and conferencing environments - Ensure high availability, performance, and resilience of core corporate systems, with defined SLAs, monitoring, and disaster recovery / business continuity plans that are tested and current - Manage identity and access infrastructure, including directory services, single sign-on, multi-factor authentication, and conditional access, in partnership with the Cyber Security Practice - Plan and execute infrastructure upgrades, office buildouts, and facility technology projects with minimal disruption to the business - Standardize and automate infrastructure management wherever possible, reducing manual effort and improving consistency, auditability, and speed of change Cloud & Engineering Platform Collaboration: - Partner with the Cloud Practice to jointly manage cloud environments spanning internal products, proofs of concept, and customer environments — with clearly defined ownership boundaries, shared operating procedures, and accountability - Integrate corporate identity, access management, and security controls into cloud environments in coordination with the Cloud Practice, ensuring consistent authentication, least-privilege access, and auditability from endpoint to cloud - Coordinate with the Cloud Practice on provisioning and lifecycle management for developer and engineering tooling — code repositories, CI/CD platforms, and AI tools for engineering teams — handling account management, licensing, and access governance while the Cloud Practice owns platform selection and operation - Align cost visibility and subscription governance across corporate IT and cloud spend, giving leadership a unified view of technology investment - Establish joint escalation, incident coordination, and change management practices with the Cloud Practice so issues that cross corporate and cloud boundaries are resolved quickly and cleanly Helpdesk & Employee Enablement: - Lead the helpdesk team supporting all employees and contractors, setting service standards for responsiveness, resolution quality, and user experience across onsite, remote, and client-site work arrangements - Own the full employee technology lifecycle — onboarding, provisioning, moves, role changes, and offboarding — ensuring new hires are productive on day one and departures are handled securely and completely - Establish and track service metrics (ticket volume, time to resolution, satisfaction) and use them to drive continuous improvement, self-service, and automation of recurring requests - Build a knowledge base, self-service tooling, and employee communications that reduce friction and raise baseline technology fluency across the company - Serve as an escalation point for critical incidents affecting employee productivity, coordinating cross-functional response and clear stakeholder communication until resolution Procurement, Vendor & Asset Management: - Manage procurement of end-user devices, peripherals, infrastructure hardware, and software subscriptions, balancing cost, standardization, security requirements, and user needs - Manage multiple device fleets — MacBooks and Windows laptops — with standardized configuration baselines, MDM enrollment, patching, and security compliance maintained consistently across both platforms - Own the full asset lifecycle — acquisition, imaging and configuration, tracking, refresh, and secure disposal — with accurate inventory across all fleets, facilities, and remote staff - Rationalize and govern the SaaS and software subscription portfolio, eliminating redundancy, managing renewals proactively, and ensuring licensing compliance - Negotiate and manage vendor and service provider relationships (carriers, ISPs, managed services, hardware and software suppliers), holding partners accountable to contracted service levels - Develop and manage the IT budget with clear visibility into run costs versus investment, and a track record of finding efficiency without degrading service or security Compliance, Certifications & Corporate Security: - Manage IT's role in achieving and maintaining the company's compliance posture and certifications relevant to federal contracting (e.g., CMMC, NIST SP 800-171, ISO 27001), including evidence collection, control implementation, and audit support - Partner closely with the Cyber Security Practice to implement corporate security controls — endpoint protection, patching, encryption, secure configuration baselines, logging, and vulnerability remediation — across all corporate systems and devices - Ensure corporate IT environments meet the security expectations of federal customers, including handling requirements for CUI and support for programs with elevated security demands - Maintain and enforce IT policies (acceptable use, access control, data handling, BYOD, remote work) that are practical, clearly communicated, and consistently applied - Support incident response for corporate IT events in coordination with the Cyber Security Practice, and drive post-incident improvements to controls and processes Innovation Enablement & Agility: - Position IT as an accelerator, create fast, well-governed paths for teams to evaluate and adopt new tools, including AI-enabled productivity and collaboration platforms, within defined security guardrails - Establish a lightweight technology intake and evaluation process with clear criteria, sandbox environments, and pre-approved patterns for common needs - Champion AI fluency in corporate operations, applying AI-assisted capabilities to IT service delivery itself (intelligent ticket routing, automated resolution, knowledge management) and enabling their responsible use across the enterprise - Anticipate the technology needs of a growing federal contractor — new facilities, new contract environments, certifications, surge staffing — and build the flexibility to respond - Continuously simplify: retire legacy systems, consolidate platforms, and remove friction so the technology environment stays modern, secure, and easy to support People & Team Leadership: - Recruit, develop, and retain a high-performing team spanning helpdesk, infrastructure, and IT operations, aligned to a service-first culture - Foster a team culture grounded in ownership, responsiveness, and continuous learning, reflective of IT's role as the front door of technology for every employee - Conduct regular one-on-one coaching and career development conversations, connecting individual growth goals to team priorities and company objectives - Define skills and certification roadmaps that keep the team current across networking, endpoint management, cloud administration, and security fundamentals - Build cross-training and documented procedures so service quality does not depend on any single individual Now Required Qualifications list: - 10+ years of progressive experience in IT roles spanning infrastructure, networking, service delivery, or IT operations - 5+ years in a senior IT leadership capacity, including direct management of helpdesk or support functions and accountability for service levels - Demonstrated experience managing multiple device fleets — macOS and Windows — at scale, including MDM platforms, configuration baselines, and cross-platform security compliance - Demonstrated experience managing or co-managing cloud environments (AWS, Azure, or GCP), including identity and access integration, governance, and collaboration with engineering or cloud platform teams - Hands-on expertise across enterprise networking (LAN/WAN, wireless, VPN, firewalls), endpoint management, and cloud productivity platforms (e.g., Microsoft 365, Entra ID / Azure AD) - Working knowledge of compliance frameworks applicable to federal contractors — NIST SP 800-171, CMMC, FISMA