Director, Internal Communcations

Job Summary

The Director of Internal Communications (Field and Center) supports ClearChoice Dental Implant Centers, a leading provider of dental implant care. Reporting to the COO, this role translates business priorities into clear, compelling communications that drive understanding, alignment, and action across Field and Center teams.

Key Responsibilities

• Serve as the primary communications partner to the COO, SVP of Operations and other senior Operations leaders, developing a deep understanding of ClearChoice's business priorities, performance, and Field/Center environment.
• Translate business priorities, operational initiatives, and organizational changes into clear communications strategies that drive understanding, alignment, and action.
• Provide proactive counsel to leaders on what, when, and how to communicate, identifying emerging needs, risks, and opportunities before being asked.
• Own communications strategy and execution for ClearChoice Field and Center audiences, regardless of which business function originates the message.
• Lead communications for organizational change, operational initiatives, and other business-critical priorities, tailoring the level of support to the needs of the audience and business.
• Develop practical, actionable communications (leader messaging, emails, talking points, presentations, FAQs) that make it easy for leaders and teams to act.
• Use engagement data, audience feedback, and business insights to measure comms effectiveness and continuously improve content, channels, cadence, and approach.
• Manage timelines, approvals, and follow-up, anticipating dependencies and ensuring communications are delivered accurately and on time.

Qualifications

• 10+ years of progressive internal communications, corporate communications, change communications, or related experience.
• Demonstrated experience serving as a trusted communications advisor to senior executives and operational leaders.
• Experience supporting distributed, frontline, or multi-location workforces; healthcare experience is strongly preferred.
• Proven ability to translate complex business issues into clear, concise, and actionable communications.
• Strong understanding of change communications and how communications can influence adoption, behavior, and business outcomes.
• Exceptional writing, editing, and message-development skills.
• Strong executive presence and judgment, with the confidence to challenge assumptions, recommend different approaches, and provide candid counsel.
• Demonstrated ability to manage competing priorities, work quickly, and deliver reliably in a fast-moving environment.
• A proactive, highly organized working style with strong ownership and follow-through.
• Experience using communications analytics and employee insights to improve strategy and execution.
• Experience managing and developing team members.
• Bachelor’s degree in Communications, Public Relations, Journalism, English, Business, or a related field, or equivalent professional experience.

Benefits

A generous benefits package that includes paid time off, health, dental, vision, and a 401(k) savings plan with match.