Director, Intensive Treatment Residence (ITR)

About the role

About Walker Since 1961, Walker Therapeutic & Educational Programs has been a trusted partner for children, youth, and families, navigating some of life’s most difficult challenges. Based in Needham, our mission is to nurture hope, build strengths, and develop lifelong skills in partnership with the children, youth, families, and communities we serve. We provide comprehensive, trauma-informed residential, educational, and clinical services to children and youth with complex social-emotional, behavioral, and learning needs, while supporting their families every step of the way. Through three specialized divisions—Residential & Educational Programs, Behavioral Health & Community-Based Services, and Walker Solutions—we deliver relationship-based care and capacity-building that makes a lasting difference. Today, we serve children, youth, and families from more than 150 communities across Massachusetts. Make a Difference Every Day—and Gain Skills You Can Use for Life The Intensive Treatment Residence (ITR) Director plans, directs, oversees and manages the operations and staff within Walker’s ITR program on the Needham Campus. This position oversees the services, education and/or treatment plans of the youth and their families to ensure they are high quality and are consistent with the goals of the agency, and provides a safe environment for staff, and youth and their families. Must be committed to child centered, family focused, culturally competent care and strength-based treatment.

Responsibilities

• Perform in a way that is aligned with the agency mission and core values. This includes but is not limited to services that are trauma informed, relationship based, family involved, developmentally focused, competence centered, and ecologically oriented.
• Oversee daily operations and decision making for 12 bed ITR program.
• Oversee the Medication Administration Program (MAP) including obtaining and maintaining MAP certification.
• Oversee hiring of ITR positions, provide primary and secondary supervision to direct care staff and supervisors, and collaborate with the leadership team and human resources on performance monitoring of ITR staff.
• Ensure integrity and quality of treatment for the ITR program and ensure all licensing standards are adhered to.
• Work with the ITR team to increase the use of Therapeutic Crisis Intervention (TCI) philosophy and language, including early intervention and de-escalation techniques in the day-to-day running of the program.
• Participate in the development, implementation, and management of the annual operating budget for the ITR.
• Oversee ITR admissions.
• In conjunction with the Director of Clinical Services – Res Ed and ITR, facilitate monthly ITR multi-disciplinary team meetings and leadership meetings.
• Establish, maintain, and nurture working relationships with families, community partners, and state agency representatives by attending meetings and providing consistent communication about the ITR program.
• Oversee risk management and participate in crisis support and floor coverage as needed, and review and approve critical incident reports.
• Collabor