Director, Insurance Management (ROPS)

About the role

The Role We are seeking an ambitious, experienced Director of the Insurance Management Team (IMT) to lead operational oversight and strategy for a segment of DaVita's Insurance Management Team and related activities. Part of DaVita’s broader Patient Support and Insurance function, IMT strives to empower patients with knowledge and tools to make well-informed insurance decisions. IMT’s insurance educators work directly with patients to solve insurance challenges, understand financial and healthcare implications of insurance decisions, and navigate government, non-profit, and private resources. This teammate-facilitated patient education is complemented though a varied, multi-channel patient engagement strategy, including digital, direct mail, and telehealth campaigns.

Responsibilities

• Accountability to driving patient insurance retention and reducing rates of uninsured
• Challenge status quo operations to identify and implement transformative change
• Identify and influence strategic business relationships, internally and externally
• Develop and implement strategic planning initiatives that maximize insurance retention
• Establish short and long-term goals for teams based on key performance metrics
• Oversee processes to ensure effectiveness and identify improvements, enhancements
• Identify areas of improvement and create plans to resolve when performance does not meet stated goals
• Strategy / Problem Solving: Break down complex problems into digestible pieces and develop a robust approach to solve; Identify and create solutions to address common patient insurance challenges and education needs; Develop and understand the associated systems and support departments that directly impact patient insurance & support; Synthesize numerous analyses, translate into specific actions, and gain buy-in to execute new action across IMT and the Field Operations lanes that you’ll support directly; Maintain a current and thorough knowledge of related healthcare revenue operations issues and trends
• Leadership / Creating a Special Place: Coach, motivate and develop teammates through formal and informal feedback and development opportunities in alignment with DaVita's Mission and Core Values; Lead a large, diverse, and dispersed team; Build new and lasting partnerships with multiple Field Operation Divisional Vice Presidents and Senior Vice Presidents to build insurance support plans in their markets; Thrive in a company that will challenge you to "Get the Right Stuff Done" and reward you with incentives the right way - top performers earn more; Build relationships within the revenue cycle organization and across diverse departments; Lead a growing, socially responsible business that strives to be the role model for American Healthcare
• Executive Communication: Responsible for synthesizing numerous sources of data and critical analysis and translating into specific actions; Prepares and communicate insights, key milestones, recommendations, and summaries from analysis to executive leaders; Prepares executive-level presentations to share with Revenue Operations and Field Operations leadership; Collaborate closely with senior leaders and frontline teammates across teams focused on field operations, insurance support, and patient engagement

Qualifications

• Bachelor's degree required
• Minimum of five (5) years of related experience required
• Experience implementing complex processes that span across multiple geographies
• Experience with strategic planning and implementation of large, complex new initiatives
• Ability to manage multiple projects, deadlines, and priorities in a fast-paced, ever-changing and evolving work environment
• Overnight travel 3-4 times a year for meetings

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Salary Range for the role is $115,000.00 - $183,000.00/year. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year

New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour

Washington Exempt: $80,168.40/year

Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

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