Director Inside Sales

About the role

The Progressive growing technology company is seeking a Director of Inside Sales to lead and develop a high performing inside sales team responsible for delivering consistent, accurate, and responsive support to our members and partners.

Core Accountability

• Own the performance of the inside sales team.
  • Deliver consistent, high-quality output
  • Build and develop a strong, accountable team
  • Execute sales processes with discipline
  • Drive productivity and responsiveness across all regions
• Lead, coach, and develop Inside Sales Account Executives and Quote Specialists
• Establish clear expectations for performance, behavior, and accountability
• Drive hiring, onboarding, and continuous development
• Conduct regular performance reviews, coaching sessions, and pipeline discussions
• Build a culture of ownership, urgency, and professionalism
• Maintain high standards of output quality and consistency
• Partner with Regional Sales Directors to improve pipeline conversion and overall sales effectiveness
• Support strategic account execution through coordinated inside/outside sales efforts
• Identify & execute on opportunities within existing workflows to increase sales
• Manage team workload and resource allocation to ensure consistent service levels
• Monitor team productivity and adjust staffing or responsibilities as needed
• Ensure efficient utilization of team resources across all regions
• Deliver a consistent, high-quality experience across all interactions
• Manage escalations and complex opportunities effectively
• Reinforce company value through responsiveness and execution
• Provide structured feedback on process effectiveness, system usability, and workflow challenges
• Partner with Sales Operations to continuously improve execution and efficiency
• Provide limited direct support on complex or high-impact opportunities when necessary
• Focus on enabling team success rather than individual contribution
• Team productivity (quotes/orders per rep)
• Quote turnaround time and accuracy
• Responsiveness and service levels
• Conversion rates (in partnership with field sales)
• Team engagement and retention

Requirements

• 7–10+ years in inside sales, sales, or commercial roles
• 3–5+ years leading sales or inside sales support team
• Demonstrated success improving team performance, processes, and operational efficiency
• Strong leadership, coaching, and communication skills
• Experience in wholesale distribution, security, or Pro A/V industry preferred
• Proven ability to manage multiple priorities and drive results in a fast-paced environment
• Proven ability to build and manage high-performing teams
• Strong operational discipline and execution focus
• Experience with CRM/ERP systems (NetSuite preferred)
• Strong coach and team builder
• Holds people accountable without overcomplicating things
• Bias toward action and execution
• High ownership mindset
• Comfortable operating in a fast-paced environment
• High ownership mindset with accountability for results
• Strong bias toward execution discipline and continuous improvement through feedback
• Ability to lead through data and metrics
• Comfortable making decisions in a fast-paced environment
• Ability to balance team development with performance expectations

Skills

• Experience in wholesale distribution, security, or Pro A/V industry preferred
• Strong operational discipline and execution focus
• Experience with CRM/ERP systems (NetSuite preferred)
• Strong coach and team builder
• Holds people accountable without overcomplicating things
• Bias toward action and execution
• High ownership mindset with accountability for results
• Strong bias toward execution discipline and continuous improvement through feedback
• Ability to lead through data and metrics
• Comfortable making decisions in a fast-paced environment
• Ability to balance team development with performance expectations

Benefits

• Great team, culture, opportunity, company, perks, benefits and leadership team

Pay

$100,000.00 - $150,000.00

Schedule

Onsite