Director, Infrastructure and Network Management

Posting ID: 35093

About the Role

Provides vision and leadership as well as the management and supervision of the District’s IT infrastructure, including data center (computer and storage), systems administration, email and messaging, voice/data network, and the host/server infrastructure environment. Manages critical technical services within a progressive District and works with numerous other technology and District staff. Responsible for the supervision of District IT employee(s).

Responsibilities

• Oversees the leadership, vision, long-range goals, and objectives of the IT infrastructure, including data center, systems administration, email, voice/data network, and host/server environment.
• Directs and manages the daily operations of the Infrastructure Services Division of the IT Department in accordance with the organization’s values and objectives.
• Leads the daily operations of all server systems, data networks, and voice (telecommunication) systems (land and cellular), including advanced tuning and performance of systems and network; capacity planning, systems and network configuration, network design, implementation, maintenance, and all related cyber security concerns.
• Coordinates the integration of data, information, and communication systems.
• Leads the management of network administration, systems administration, telecommunication administration, and technical client services administration, ensuring team and individual performance levels meet customer needs and SLAs consistently.
• Ensures compliance by IT professionals and staff within the IT Department with adopted District and IT values, standards, practices, and plans.
• Provides management direction and leadership for new systems development and implementation.
• Participates in and assists with ongoing analysis, development, design, and implementation of new information systems and infrastructure, including setting standards, data design, and integration of standards and design.
• Manages all data as a secure asset, responsible for systems and network security, disaster recovery, and business continuity.
• Serves as internal project lead/manager for large-scale infrastructure projects having organization and FCS community-wide implications.
• Oversees the assessment and capacity planning to include recommendations for necessary purchases for future system capacity and connectivity.
• Interfaces with vendors and other agencies to develop and maintain public access systems.
• Reviews and analyzes District programs, operations, and works with District departments to develop technology strategies to address their current and future business needs.

Leadership and Management

• Leads and supervises the network, infrastructure, telecom, and customer support teams.
• Participates on the OIT Leadership team and contributes to the strategy, vision, and direction of the organization.
• Contributes to the success of the Office of Information Technology (OIT) and assists in improving the overall customer experience within the assigned team continually; participates and contributes to the overall IT leadership team.
• Ensures that the District and OIT mission and vision, strategy, and business plan (and any updates) are communicated to and understood by all members of the assigned team.
• Ensures the team’s KPIs/SMART goals are established and monitored, actions are taken and evaluated accordingly—delegating as appropriate.
• Conducts regular reviews of assigned staff and develops personal development plans; ensures continual development of the team and individuals occurs and that the highest potential is achieved.
• Reviews aspects/areas for improvement with own practice/processes and those within the assigned area of responsibility.
• Demonstrates knowledge and understanding of and ability to apply the District’s Talent Office policies; seeks support regarding personnel matters from the appropriate manager and/or Talent as needed.
• Works under the direction of the appropriate manager to monitor financial management within the assigned team, with the support of the Finance Department, ensuring purchase orders are placed promptly and Purchase Card(s) are managed according to policies.
• Participates in the development of the Information Technology Department's annual budget and is responsible for the budget and programs associated with Infrastructure Services.

Requirements

• Bachelor’s Degree in Management Information Systems, Computer Science, and/or related IT Technology field.
• In lieu of Bachelor's Degree, will consider High School Diploma or GED with 8+ years of mid to senior-level experience working in the Information Technology field; a combination of experience and education may be used to meet the Bachelor's Degree requirement.
• Minimum of 7 years of progressively responsible experience within the Information Technology field, with a minimum of 3 years of supervisory experience.
• Experience working in an educational organization preferred.

Skills

• Ability to manage financial, material, and human resources effectively.
• Knowledge of current practices and technologies in technology infrastructure, including network administration, systems administration, telecommunications administration, technical client services administration, and communication.
• Ability to develop, implement, monitor, and evaluate program goals and initiatives.
• Demonstrated experience and knowledge of VoIP systems, phone systems, server administration, server virtualization, storage virtualization, cloud environments, complex corporate-type networks, and cyber security.
• Excellent verbal and written communications skills and ability to make oral presentations to various audiences including District leadership, departments, and communities.
• Ability to keep current on developing technologies and potential impact on District operations.
• Ability to collaborate with a wide variety of people and to observe, listen, motivate, and provide leadership which results in the best environment.

Working Conditions

• Normal office environment.

Physical Demands

• Routine physical activity associated with a normal office environment.