Director, Information Technology Project Management Office

Roles and Responsibilities

• Strategic IT Planning & Roadmap Management
• Enterprise Alignment: Partner with executive leaders to translate corporate objectives into a comprehensive, multi-year IT strategic plan.
• Portfolio Roadmapping: Define, maintain, and publish the organization's IT Roadmap, ensuring cross-functional initiatives are prioritized based on resource capacity, financial return, and technical dependency.
• Demand Management: Establish a unified process to intake, evaluate, score, and approve new technology and product proposals. Work with project sponsors to define project priorities, opportunities, challenges and communicate project risks and opportunities.
• IT PMO Governance & Continuous Improvement
• Process Excellence: Oversee the day-to-day operations of the IT PMO, enforcing uniform methodologies (Agile, Scrum, Waterfall, Hybrid) across the portfolio. Ensure pre-defined project management processes and practices are followed, driving simplification and improvement as necessary.
• Continuous Improvement Framework: Lead IT continuous improvement by institutionalizing post-project retrospective reviews into IT processes; responsible for monitoring and maximizing key cost, schedule, and performance metrics.
• Tools and Standards: Modernize and manage enterprise PMO software applications (i.e., Jira, Confluence) to enable clear portfolio visibility. Develop, implement, and govern project management processes, dashboards, templates, policies, and metrics; provide executive leaders with the information needed to assess and contribute to the resolution of high risk/ escalated projects.
• Business Analysis, Product Development & Experience Design
• Business Analysis: Direct the Business Analysis function to guarantee user requirements are precisely defined, verified, and trace directly back to business value.
• Product Mindset Lifecycle: Manage IT project deliverables with an IT Product Development framework, overseeing digital products from discovery through deployment and feature refinement.
• Experience Design: Collaborate with design stakeholders to incorporate modern User Experience (UX) and Experience Design principles, validating that delivered software addresses real customer needs.
• IT Quality Assurance (QA) & Delivery
• Release Excellence: Direct the IT Quality Assurance framework to implement automated and manual software validation, minimizing bug leakage into production environments.
• Risk & Change Management: Govern the organizational change management lifecycle to protect delivery timelines, business continuity, and system stability.
• Portfolio Metrics, Analytics & Customer Satisfaction
• Quantitative Measurement: Define and track metric-driven operational KPIs, including Schedule Variance, Resource Utilization, Defect Leakage, and Budget Variance. Identify opportunities within in-flight projects to deliver additional value.
• Qualitative Measurement: Implement qualitative evaluation tools, such as project health scorecards and organizational change readiness surveys.
• Customer Satisfaction: Establish frameworks for the quantitative and qualitative measurement of IT projects to evaluate delivery efficiency, ROI, and technical health. Systematically capture internal and external stakeholder feedback through post-implementation surveys to optimize the Customer Satisfaction Score (CSAT) and/or Net Promoter Score (NPS) for delivered IT solutions.
• Team Leadership
• Coach and mentor direct reports and share knowledge of best practices.
• Grow the IT PMO organization structure, hire and manage project staffing requirements in line with service portfolio workload.
• Provide project deliverable QA and retrospective reviews with IT teams to identify potential improvement opportunities.
• Set annual performance targets for direct reports and conduct semi-annual performance reviews.
• Adhere to GuidePoint Security Core Values.

Required Experience

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or Finance (Master's degree preferred).
• Minimum of 10 years of IT project/portfolio management experience (p. 3), with at least 5 years in an enterprise PMO leadership role.
• PMP (Project Management Professional), PMI-ACP, or Agile/Scrum Master certifications are highly preferred.
• Demonstrated experience overseeing digital software development, user interface design lifecycles, and modern software testing methodologies (QA).
• Exceptional interpersonal and communication skills required to maintain alignment with executive stakeholders and external vendor partners
• Strong analytical and problem-solving skills, particularly on challenging, complex, and difficult issues to develop solutions that address root causes.
• Ability to develop and deliver training to new Project Managers or candidates just entering the cybersecurity space.
• Ability to influence without authority.
• Flexible, adaptable, and resourceful when managing changing timelines and multiple deliverables.
• Demonstrated leadership ability to establish and manage a high-performance team.
• Motivated to build relationships at executive levels with customers, and vendor groups.