Director of IT Project Management Office

About the role

Muckleshoot Casino Resort seeks a seasoned IT Project Manager to lead and oversee the implementation of large-scale resort projects across all IT and Business environments. The ideal candidate will have extensive experience in IT project management, with a focus on aligning business requirements with project solutions.

Responsibilities

• Practice, support, and promote the Mission, Vision, and Values of Muckleshoot Casino Resort.
• Establish and evolve a formal IT PMO framework, including standardized processes, templates, and reporting metrics.
• Implement project portfolio management (PPM) tools to provide real-time visibility into project health, resource allocation, and timelines.
• Define "Definition of Done" and quality assurance gates to ensure high-standard delivery across all IT verticals.
• Collaborate with stakeholders in Gaming, Food & Beverage, Hotel Operations, and Marketing, and all other Business Units to prioritize initiatives based on Regulatory requirements, business need, cost/value, ROI, and strategic impact.
• Work within established IT capital expenditure (CAPEX) and operating expenditure (OPEX) budgets related to projects.
• Facilitate the intake process for new technology requests, researching new and/or existing technology solutions, conducting feasibility studies and cost-benefit analyses.
• Oversee the successful delivery of large-scale resort projects across all IT and Business environments.
• Serve as a high-level escalation point for project-related conflicts or resource constraints.
• Actively participate and act as backup Manager for an established IT Change Management process.
• Collaborate with stakeholders and partners with departments to build detailed project plans, lead a multi-disciplinary team to meet project deadlines, and prepare professional and compelling communications.
• Collaborate with Finance and Strategic Sourcing teams to onboard new vendors, ensure financial discipline within budget constraints, and ensure effective cost management.
• Manage business requirements for all aspects of the project portfolio.
• Absess actual project performance standards and identify issues and risks to determine whether the project is on target, taking corrective measures as necessary.
• Supporting IT operations in meeting compliance and audit requirements from Muckleshoot Casino Resort, TGA, MGC, and WSGC, and all other relevant Regulatory requirements.
• Lead the project communication plan and facilitate the tracking and updating of the communication schedule.
• Lead user acceptance testing, identify key functionality gaps, and partner with IT support to prioritize requirements.
• This includes working with IT support to activate a remediation plan, if required.
• Aid in the production of benefit measurement analysis in line with a defined process to validate the impact of the solution and associated business process changes.
• Review, offer advice, and provide feedback on projects, including product and functional business plans.
• Identify, assess, and manage project risks, issues, and dependencies, implementing mitigation strategies and escalating as necessary to ensure successful delivery.
• Monitor and control project scope, schedule, cost, and resource changes, evaluating impacts on business outcomes and adjusting plans accordingly.
• Communicate project decisions, deliverables, project health and status, and issues and risks with all team members and key stakeholders.
• Prepare timely status reports.
• Define and maintain project plans, including goals, deliverables, milestones, and work breakdown structures.
• Establish and manage project documentation and lifecycle methodology, ensuring consistency, accuracy, and adherence to governance standards.
• Ensure that the agreed-upon project success criteria are met.
• Manage the work plan and staffing for each phase of the project, including identifying and addressing resource gaps.
• Operate as a role model, providing coaching, direction, and training in project management to other IT team members.
• Contribute to and support the development of a program for continuous learning after deployment to constantly maintain and improve knowledge levels while delivering value to the business.
• Maintain a deep understanding of Muckleshoot Casino Resort’s business processes and systems.
• Seek new ways to improve activities that produce a benefit to the guest (external or internal).
• Smile and engage Guests and Team Members with a positive professional demeanor.

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a closely related field.
• Experience: 8+ years of experience in IT project management, with at least 3 years in a leadership or PMO Director capacity.
• Five (5) years of previous experience in the Gaming and Hospitality sector is highly preferred.
• Understanding of the unique requirements of 24/7 resort environments and high-volume transaction systems.
• Certification: Project Management Professional (PMP) or Program Management Professional (PgMT) certification from the Project Management Institute (PMI) is preferred. Agile/Scrum or ITIL certifications are a plus.
• Technical Proficiency: Deep familiarity with PPM software preferred: MS Project, ITSM, MS Teams, SharePoint, O365, Workflow and Process Design software, Governance and Risk management tools.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a closely related field.
• Experience: 8+ years of experience in IT project management, with at least 3 years in a leadership or PMO Director capacity.
• Five (5) years of previous experience in the Gaming and Hospitality sector is highly preferred.
• Understanding of the unique requirements of 24/7 resort environments and high-volume transaction systems.
• Certification: Project Management Professional (PMP) or Program Management Professional (PgMT) certification from the Project Management Institute (PMI) is preferred. Agile/Scrum or ITIL certifications are a plus.
• Technical Proficiency: Deep familiarity with PPM software preferred: MS Project, ITSM, MS Teams, SharePoint, O365, Workflow and Process Design software, Governance and Risk management tools.

Skills

• Exceptional ability to translate complex technical roadmaps into clear business language for executive stakeholders.
• Proven track record of managing shifting priorities in a fast-paced, dynamic environment.
• Advanced skills and knowledge in PMI Project Management techniques and best practices; business analytics; documenting projects; writing procedural technical documents; problem-solving; investigating alternatives and finding solutions.
• Excellent analytical, critical thinking, problem-solving, and leadership skills.
• Effective self-motivation and detail orientation.
• Write procedural and technical documentation; create project budgets.
• Clearly define and document project goals, deliverables, milestones, and ongoing status.
• Manage multiple complex projects simultaneously and meet deadlines.
• Present complex technical ideas and concepts to both technical and non-technical groups.
• Apply technology to improve business processes and solve business problems.
• Motivate project teams comprised of people who are not direct reports.
• Ability to manage and develop high-performing teams of diverse groups of people in the selection of various technologies.
• Cultivate relationships with and gain the confidence of project sponsors.
• Exhibit effective communication skills, both verbal and written, including presenting ideas.
• Exhibit strong interpersonal, communication, and writing skills.
• Read, write, and speak English fluently.
• Deliver results under tight deadlines in a high-volume and fast-paced environment.

Benefits

Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Company-paid gaming licenses (Class A & Class B). Variety of additional voluntary benefits and retirement plans.

Pay

Competitive salary starting at $171,838.40 - DOE with discretionary performance bonuses.

Schedule

Not specified.