Director, Information Technology (IT)

About the Opportunity

In the time it takes to read this job description, the organization will have handled approximately 1,380 emergencies. The organization is committed to using technology to build a safer, stronger future and working together to save lives. This is an exciting phase of growth, welcoming new members from across the globe to a mission-driven, ambitious, and inclusive team. The work is founded on values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a culture where people can innovate, collaborate, grow, and make an impact. The organization is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter, and more accurate emergency response. Real-time data from the world's largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state, and local agencies fuels the AI engine that delivers this intelligence to those who need it most.

What this role is about

The Director, IT is a player-coach responsible for building, providing strategic direction, and operating modern, scalable IT infrastructure. Reporting to the Senior Director of Product Operations within the Product, Data & Engineering division, this role will serve as the leader of IT and the bridge between IT operations and security. This is a high-impact role for a leader who knows how to strengthen IT infrastructure in a regulated environment without slowing down innovation. This role will own the company's application landscape, aid in compliance (SOC 2), and drive an automation-first culture to reduce toil across a high-volume, international, remote-first environment. By strengthening the organization's internal systems and operations, this role will help teams deliver technology that supports first responders and public safety agencies globally.

What you'll do

• Oversee daily IT operations and own the organization's application landscape, ensuring a well-governed, rationalized SaaS portfolio with SSO and SCIM provisioning wherever possible
• Define and execute a roadmap to accelerate IT maturity by deploying AI-assisted tools to automate core lifecycle workflows—specifically access provisioning, hardware management, and employee transitions
• Identify and champion technology-enabled opportunities that enhance operational efficiency, innovation, scalability, and reduce toil via automation
• Provide leadership and direction to IT Systems Admins and Help Desk staff
• Develop and own the corporate IT budget, evaluate vendor contracts, and procure software/hardware solutions
• Partner with InfoSec to operationalize incident response and vulnerability management
• Support a distributed workforce using GSuite, Okta, Claude, and Replit across a fleet of primarily MacBook Air and Windows 11 hardware

What we're looking for in our ideal candidate

• 7+ years of IT experience, including 4+ years in IT leadership roles, ideally within fast-growing technology companies
• Willingness to roll up their sleeves for technical execution while simultaneously building long-term strategy
• An "AI mentality" to IT, with a proven track record of leveraging automation and AI to reduce operational toil, simplify processes, and systematically eliminate low-value work through thoughtful prioritization and backlog management
• Strong capability and comfort managing, integrating, supporting, and optimizing a broad portfolio of business applications, with demonstrated skill in strategically evaluating when to build, buy, or outsource solutions and effectively managing vendors and external partners
• Experience running IT operations for a remote-first, international workforce
• Strong command of identity and access management (SSO, SCIM, MFA) and experience contributing to compliance frameworks like SOC 2, ISO 27001, or HIPAA
• Ability to earn trust and collaborate with both executives and individual contributors

What we offer

• The chance to work with a passionate team on solving one of the largest challenges globally
• Competitive salary and benefits and equity participation
• A dynamic, flexible, and fun start-up work environment with a highly talented team

Pay

The starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $150,000 - $190,000. This role will also be eligible to receive equity options.