Director, Information Systems

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details. About the OpportunityHelp build solutions that build better lives. The company shows up to work every day to make a difference for real people: the home service professionals that support America’s homes. The focus is on the Pro, dedicating days to helping them streamline operations, scale their businesses, and ultimately save time so they can be with their families and live well. The team spans the globe, with teammates across various countries. The organization cares deeply about its customers and fosters a culture where the company, people, and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. The organization also offers:A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)Paid holidays and flexible, take-it-as-you-need-it paid time offEquity in a rapidly growing startup backed by top-tier VCsMonthly tech reimbursementsA culture built on innovation that values big ideas, no matter where they come from Role OverviewAs a Director, Information Systems, you are a strategic leader who owns the design, implementation, and scaling of the enterprise technology ecosystem. You translate complex business needs into robust technical architecture, ensuring corporate systems are secure, integrated, and optimized for hyper-growth. You lead your team to effectively deliver customer and business value, coaching and developing your direct reports while collaborating cross-functionally to build trusting connections with stakeholders. You possess a deep technical foundation combined with the business acumen necessary to govern corporate applications, identity management, HRIS frameworks, and enterprise data workflows across the organization.The team is passionate, empathetic, hard working, and above all else focused on improving the lives of service professionals (our Pros). Success is their success. What you do each day:Formulate the long-term roadmap for enterprise core systems, HRIS networks, and corporate financial software integrations to support continuous organizational scalabilityOversee the global architecture and administration of internal platforms, Corporate Directory Services, and Identity and Access Management (IAM) solutionsPartner with security and compliance teams to enforce strict data governance, business continuity plans, and information security protocols across all systemsArchitect scalable automated workflows between cross-functional business platforms to optimize operational efficiency and minimize data silosLead a high-performing team of information systems engineers and administrators, fostering professional development and technical masteryManage vendor relationships, technology contract negotiations, and the software procurement budget to ensure optimal return on investmentEstablish Key Performance Indicators (KPIs) for system uptime, ticket resolution, and implementation delivery timelines to maintain high service standardsCollaborate with executives across the People, Finance, and Go-To-Market teams to align technology deployments with shifting business priorities Required Qualifications8+ years of experience in information systems, corporate technology infrastructure, or business applications management, with at least 3 years in a dedicated leadership roleBachelor's degree in Computer Science, Information Technology, or equivalent work experience requiredExtensive experience scaling enterprise identity governance, HRIS platforms, and core productivity ecosystemsProven track record managing enterprise integrations and data syncs across core business systems (i.e. Enterprise Resource Planning software, Customer Relationship Management platforms)Deep understanding of information security frameworks, compliance auditing, and access control modelsProven experience driving team efficiency or output quality through the strategic use of AI tools and automationStrong background in vendor management, software license optimization, and annual budget planning What will help you succeed:A rich portfolio of active, self-directed exploration showing either an exceptional breadth of cross-functional interests or a profound depth of specialized masteryPersonal resilience to learn from scratch, and successfully thrive in ambiguityInspire, motivate, and advocate for team members by serving as a spokesperson and key leaderExceptional communication and stakeholder management skills, with the ability to articulate technical strategies to non-technical business leadersA holistic systems-thinking mindset that prioritizes long-term scalable architecture over temporary quick fixes Additional InformationThis role is open to candidates. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in the organization’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. The organization is growing fast and scaling its team to help enable and accelerate its growth. The organization may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools. The organization helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, the organization enables Pros to save time, grow profitably, and provide best-in-class service. The organization’s brand portfolio includes Business Coaching by the organization, a business coaching solution for home services businesses. The brands are united by a singular mission to champion Pros to success. The organization supports more than 50,000 businesses and has over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. The organization celebrates diversity and is committed to creating an inclusive environment. It is an equal opportunity employer and does not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.