Director of Information Systems
About the role
The Director of Information Systems is not a Director of IT. While traditional IT leadership focuses on maintaining infrastructure (servers, networks, devices, and uptime), the Director of Information Systems is accountable for how work moves through the organization. This role exists to design, document, govern, and continuously improve the information systems and business processes that power the organization.
Essential Duties and Responsibilities
Partner with executive leadership to understand desired business outcomes, then lead analysts, engineers, administrators, and external partners (including MSPs and system vendors) to deliver those outcomes.
Foster a culture of ownership, accountability, and continuous improvement by making processes clear, usable, and consistently followed.
Own the strategy, design, and evolution of the organization’s core business systems. Ensure systems are intentionally integrated to support how work flows across departments, not optimized in isolation.
Translate organizational goals into scalable systems that support growth, adaptability, and operational clarity.
Own the documentation of the organization’s core processes, with explicit focus on cross-department handoffs, inputs, outputs, and ownership. Use a BPM (Business Process Management) approach to convert documented processes into structured workflows that drive consistent execution.
Identify opportunities to simplify, standardize, automate, and improve workflows using automation and AI-enabled tools. Establish process adherence and frequency measurement to ensure critical activities occur reliably and at the appropriate time.
Define and govern the organization’s core data pillars as authoritative sources of truth. Ensure data is accurate, accessible, and responsibly used to support reporting, analytics, and AI-enabled decision-making. Improve leadership confidence in data by aligning systems, processes, and reporting definitions.
Provide oversight of the technology and infrastructure that enable business systems, ensuring reliability, security, and fitness for purpose. Manage internal IT resources and external vendors with a focus on value, accountability, service quality, and responsible spending. Ensure technology investments directly support documented processes and organizational priorities.
Education
Master’s degree in Information Systems, Business Administration, Computer Science, or a related field required.
More advanced education or equivalent professional experience is a plus.
Experience
7+ years of progressive experience in information systems, business systems management, or related roles.
Demonstrated success aligning systems, processes, and technology to organizational goals.
Experience leading cross-functional initiatives and driving organizational change.
Experience in non-profit, mission-driven, or resource-constrained environments preferred.
Systems, Process and BPM Leadership
Hands-on experience with core business systems (ERP, CRM, HRIS, or similar platforms).
Demonstrated ability to document, improve, and govern business processes across departments.
Experience using BPM or workflow management tools to drive structured change and process adherence.
Technology and Vendor Oversight
Working knowledge of IT infrastructure and its role in enabling business systems.
Experience managing vendors with an emphasis on reliability, cost control, and long-term value.
Benefits
Medical, Dental, Vision, 401k, Disability and much more.
Disclaimer
The compensation and benefits information in this posting represent a good faith and reasonable estimate of what it might pay for this position. This information may be modified at any time, subject to applicable law. Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Privacy: Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge’s Privacy Policy, as well as Eastridge’s Pre-Use Notice of Collection and Automated Decision-Making Technologies By applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with “STOP.” Please be aware that message and data rates may apply to any SMS messages sent or received. You can access our SMS Terms and Conditions by visiting the Eastridge website.