Director, Implementations and Adoption

About the role

This position is also available for employment in these areas: Remote - Canada (New Brunswick), Remote - USA

Who You're Committed To

• A customer-obsessed operator
• A builder, not just a manager
• A calm executive presence under pressure
• A talent magnet
• A cross-functional connector

What You'll Own

• The end-to-end delivery model — from contracting through go-live, including milestone tracking and a seamless handoff to Customer Success.
• Methodology and playbooks — defining, documenting, and continuously improving implementation and adoption standards tailored to each customer segment.
• Scalability and automation — identifying where technology, process redesign, or outsourcing models can improve efficiency without sacrificing quality.
• Team growth — recruiting, developing, and retaining Implementation & Adoption professionals at every level.
• Executive escalation — stepping in as the senior point of contact for at-risk or complex onboarding and adoption engagements.
• Strategic partnership with Customer Success — co-designing adoption strategies and handoff experiences that feel effortless to the customer.
• Services innovation — evaluating and building new implementation and adoption offerings that expand our value proposition.
• Performance visibility — owning and reporting on KPIs including time-to-value, on-time go-live rate, adoption depth, onboarding CSAT, and first-renewal retention.

Experience You'll Bring

• 10+ years in SaaS implementation, professional services, or customer onboarding/adoption — including 6+ years leading people.
• A proven track record scaling implementation and adoption teams inside a high-growth SaaS environment.
• Fluency in both the technical and human sides of enterprise adoption — integrations like SSO, SCIM, LMS, API, and analytics, alongside the change management that makes adoption stick.
• A track record of cross-functional influence with Sales, Customer Success, Product, and Finance leadership.
• Experience building and/or managing billable professional services offerings.
• Bonus: a background in workforce development, L&D strategy, or technology skills enablement.

About Us

We provide the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Why You’ll Love Working Here

• We work in a blended environment that supports collaboration, flexibility, and connection across teams.
• We are mission-driven, shaping the future of tech upskilling and delivering impact that matters.
• We foster a culture of inclusion and belonging, where everyone can contribute and thrive.
• We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.
• Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.

Pay

The annual US base salary range for this role is 169,000-212,000 CAD. Actual compensation will depend on location, skills, experience, and other factors.

Schedule

This role is primarily performed in an office or home office setting.