Director II, IT Service Owner - HR & Communication Services

Key Responsibilities

• Define and lead the enterprise HR & Communications Systems Strategy, including long-range planning, modernization roadmaps, experience design, and integration with enterprise transformation initiatives.
• Own the enterprise HCM system transformation, driving the transition from PeopleSoft to Workday or equivalent cloud-based platform, ensuring excellence in delivery, data integrity, and business readiness.
• Oversee talent, learning, and employee lifecycle technologies, ensuring alignment across recruitment, onboarding, performance management, learning ecosystems, and career development.
• Lead digital enablement for enterprise communications, including intranet, internet, and collaboration platforms that support employee engagement and corporate messaging.
• Drive company-wide collaboration platform strategy, ensuring secure, scalable, and intuitive tools that enable productivity and communication across the enterprise.
• Establish and manage strategic and operational governance for HR, Talent, Learning, and Communications technologies, ensuring reliability, security, performance, and regulatory compliance.
• Develop and champion a multi-year technology roadmap, aligning investments with modernization priorities, employee experience goals, regulatory needs, and enterprise digital strategy.
• Oversee support and sustainment of enterprise HR & Communications platforms, ensuring operational excellence, stable performance, and continuous improvement.
• Lead and develop high-performing technology teams, strengthening technical, functional, and leadership capabilities while cultivating a culture of innovation and accountability.
• Influence across a complex matrix environment, driving alignment and decision-making without direct authority while balancing diverse executive perspectives.
• Communicate complex technical and strategic concepts to senior executives and non-technical audiences with clarity, authority, and executive presence.
• Partner with software engineering, program management, and technical teams to ensure solution quality, integration rigor, and scalable architecture.

Competencies

• Senior-level executive presence with the ability to influence, guide, and align enterprise stakeholders.
• Deep expertise in HCM, Talent, Learning, and Communications technologies.
• Strong command of cloud-based HCM platforms (Workday or equivalent) and HR digital transformation best practices.
• Robust understanding of employee experience, digital engagement, communications operations, and collaboration ecosystems.
• Demonstrated ability to drive large-scale enterprise technology implementations and organizational change.
• Strong business acumen and fluency across HR, Communications, IT, and operational domains.
• Skilled in negotiation, stakeholder engagement, and conflict resolution in matrixed organizations.
• Strategic thinker with the ability to translate vision into actionable plans and measurable outcomes.
• Proven leadership of high-performing, multidisciplinary teams.
• Innovative problem solver with balanced long-term and short-term decision-making capabilities.