Director II Carelon Account Management - CEO Maryland Market

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. The ideal candidate will reside in Maryland. Alternate locations may be considered if candidates reside within a commuting distance from an office.

About the role

The Director II Carelon Account Management - CEO for the Maryland Market is responsible for directing account management activities for a complex, high-profile state Behavioral Health Administrative Services Organization (ASO) contract. Owns the plan P&L, serves as the executive relationship leader for the client, and drives the strategic development of contract expansion, renewal, and value-added solutions. Develops a deep understanding of behavioral health market drivers, Medicaid regulatory changes, and client priorities to ensure operational excellence, contract performance, long-term client satisfaction, and achievement of annual retention and revenue goals.

Responsibilities

• Provides executive leadership and strategic direction for a complex state Medicaid behavioral health account, ensuring financial performance, operational excellence, contractual compliance, and achievement of profitability standards.
• Serves as the executive face of the client relationship by partnering with state leadership, clinical stakeholders, and internal matrix partners to deliver on contractual commitments, exceed service level agreements (SLAs), and achieve customer satisfaction goals.
• Collaborates with matrix leaders across clinical, operations, network, quality, finance, grievances & appeals, marketing, and product teams to drive accountability, execute strategic initiatives, identify contract expansion opportunities, and develop innovative behavioral health solutions that address evolving client and regulatory needs.
• Leads, hires, trains, coaches, counsels, develops, motivates, and evaluates direct reports while influencing a highly matrixed leadership team to foster a culture of accountability, collaboration, operational excellence, continuous improvement, and successful execution of strategic and client objectives.

Requirements

• Requires a BA/BS and a minimum of 8 years of professional/leadership experience; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications

• Extensive experience leading complex Medicaid behavioral health programs, Behavioral Health ASO contracts, managed care organizations, or public sector healthcare programs with executive client ownership.
• Demonstrated success managing executive-level relationships with state Medicaid agencies, behavioral health authorities, public sector clients, or government stakeholders while serving as the primary client executive.
• Proven experience leading highly matrixed organizations by influencing cross-functional leaders across clinical, operations, network management, quality, finance, and shared services without direct reporting authority.
• Strong financial acumen with experience owning or influencing P&L performance, forecasting, budget management, contract financial performance, and delivering against operational KPIs, SLAs, and performance guarantees.
• Demonstrated ability to identify, develop, and successfully execute contract expansion, regulatory-driven solutions, and strategic growth opportunities that increase client value and revenue while maintaining strong customer satisfaction.
• Exceptional executive presence, communication, organizational, and change leadership skills with the ability to build trusted relationships, lead through ambiguity, drive accountability, and represent the organization with state agencies, provider organizations, and community stakeholders.

Pay

For candidates working in person or virtually in Maryland, the salary range for this specific position is $165,144 to $247,716.

Benefits

In addition to your salary, Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). Benefits include:

• Merit increases
• Paid holidays and Paid Time Off
• Medical, dental, and vision insurance
• Short and long term disability benefits
• 401(k) with company match
• Stock purchase plan
• Life insurance
• Wellness programs and financial education resources

Schedule

Elevance Health operates in a Hybrid Workforce Strategy. Associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.