Director I, IT Service Owner - Business Applications

Key Responsibilities

• Define and lead the enterprise Business Applications Strategy, including portfolio rationalization, modernization planning, and alignment with digital transformation priorities.
• Develop and implement an application rationalization program, eliminating redundancy, reducing technical debt, and optimizing cost, performance, and lifecycle value.
• Oversee functional application support and maintenance, ensuring stability, scalability, secure operations, and compliance across all business application platforms.
• Drive cost optimization initiatives across the application landscape, leveraging consolidation, cloud adoption, licensing efficiencies, and operational improvements.
• Streamline the enterprise portfolio of applications, simplifying user experience, reducing fragmentation, and guiding business units toward standardized enterprise solutions.
• Establish and manage strategic and operational governance for business applications, defining standards, lifecycle processes, performance metrics, and investment frameworks.
• Create and maintain a comprehensive technology roadmap, ensuring alignment with enterprise architecture, business strategies, regulatory needs, and modernization goals.
• Lead and develop high-performing technical and functional teams, and build strong leadership capability across the Business Applications organization.
• Serve as an executive-level influencer, communicating complex technical concepts to senior leaders and boards with clarity, confidence, and precision.
• Drive alignment across the matrix, influencing stakeholders without direct authority, fostering collaboration, and ensuring cross-functional commitment to application strategies.
• Partner with software engineering, program management, cybersecurity, and enterprise architecture teams to ensure robust design, integration, performance, and operational excellence.
• Oversee the support and sustainment model for enterprise applications, ensuring timely incident resolution, release coordination, continuous improvement, and business continuity.

Competencies

• Executive presence with the ability to inspire confidence, lead through influence, and shape enterprise decision-making.
• Deep expertise in enterprise application ecosystems, including lifecycle management, portfolio optimization, and business capability alignment.
• Strong understanding of digital transformation, cloud adoption, modernization frameworks, and enterprise architecture principles.
• Demonstrated success leading large-scale application rationalization and modernization initiatives.
• Strong business acumen with the ability to translate technical strategy into business impact.
• Excellent negotiation, communication, and stakeholder-management skills across complex environments.
• Ability to balance long-term strategic goals with operational execution needs.
• Prominent leadership of multidisciplinary, high-performing teams.
• Innovative problem solver with a practical, outcome-oriented mindset.