Director of IT Business Applications

About the Role

Marmic Fire & Safety, Inc. is seeking a Director, IT Business Applications to oversee the daily operations of the Business Applications team and support strategic business goals. This role is responsible for the administration and continuous improvement of Marmic’s Field Service Management, ERP, and CRM systems, including end-user support, configuration, integrations, M&A support, training, SOP and documentation development, and troubleshooting.

Working closely with Operations, Finance, Accounting, Human Resources, and IT leadership, the Director will ensure business applications effectively support organizational needs. This position will also lead large-scale technology initiatives and projects, ensuring successful delivery on time and within budget.

Responsibilities

• Oversee the daily operations of the Business Applications IT team, providing guidance and support to analysts, including ensuring ServiceDesk tickets are resolved in a timely manner.
• Develop and implement training programs to enhance team performance and skill sets.
• Act as a key sponsor, champion, and driver of technology initiatives to meet business needs.
• Effectively consult with and engage key stakeholders to ensure alignment with business objectives.
• Manage large, long-term projects related to Field Service, CRM, and ERP applications, including implementations, upgrades, and system changes.
• Ensure projects are delivered on-time, on-budget, and meet defined business requirements.
• Communicate effectively with customers to resolve issues and address concerns promptly.
• Create and implement change management approaches and communication strategies to ensure successful change implementations.
• Act as the primary liaison and change manager between Marmic and ServiceTrade, overseeing strategic improvements, integration requirements, and issue resolution for the Field Service Management platform.
• Support and help lead the planning and implementation of Marmic’s new ERP system, NetSuite, including integrations, system enhancements, and business process modifications.
• Collaborate with Sales, Marketing, and third-party partner Nimbis to deliver Zoho CRM integrations, enhancements, and ongoing application support.
• Partner with operational leaders through business process committees to identify, evaluate, and implement opportunities that improve efficiency and business performance.
• Collaborate with Marmic’s CIO to forecast and manage the department budget, ensuring expenditures remain within budgetary constraints and align with financial plans.
• Support innovation and drive organizational change to improve effectiveness and efficiency.
• Stay current with new platforms and solutions, applying and teaching advancements as applicable.
• Occasional travel may be required to support business objectives and project needs.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3 to 5 years of experience in progressively complex assignments related to business applications.
• Demonstrated technical experience in supporting day-to-day business application operations.
• Enterprise-level information systems leadership experience, including familiarity with Field Service Management, ERP, and CRM initiatives and systems (e.g., ServiceTrade, NetSuite, Zoho).
• Significant experience in information systems project management.
• Strong ability to manage multiple, concurrent activities with competing objectives and priorities.
• Proven track record of sustained performance and ability to assume greater responsibility.

Preferred Qualifications

• SaaS application support and development as related to third party engagement and management.
• Strong system integration skills utilizing iPAAS type systems, such as Celigo.
• Strong problem-solving skills and a proactive approach to learning and applying new technologies.
• Ability to drive change and innovation within the organization.
• Provide energy and inspiration with a sense of urgency for end-user support resolution.
• Experience in fire safety & protection environment is preferred.

Benefits

• Employee Ownership Program.
• Company-paid training programs and on-the-job training.
• Tele-health services if healthcare coverage is elected.
• 401K plan with up to a 4% company match.
• Medical, Dental, and Vision Insurance effective the first of the month following your start date.
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year.
• 7 Paid Holidays annually.

About Us

Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+ team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization.

As we’ve expanded—bringing more than 30 businesses into the Marmic family in just the past few years—we’ve built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters. Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families.

Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and more—protecting lives and property every step of the way.