Director Human Resources

About the role

InterDent Service Corporation is one of the largest dental support organizations (DSOs) in the western United States, providing centralized business and administrative services that allow clinicians to focus on delivering exceptional patient care. Supporting approximately 165 affiliated dental practices, 400+ dentists, and more than 2,100 employees across eight western states, InterDent operates under respected regional brands including Gentle Dental®, SmileKeepers®, Blue Oak Dental®, and Capitol Dental Care®. In addition to our predominantly fee-for-service platform, InterDent operates Capitol Dental Care (CDC), a nationally recognized value-based care organization that partners with Oregon Coordinated Care Organizations to deliver oral healthcare through the Oregon Health Plan. Since 1994, CDC has focused on improving oral and overall health outcomes through preventive, community-based care. Our centralized operating model enables our practices to deliver exceptional patient care while driving consistency, operational excellence, and scalable growth across a complex, multi-state healthcare organization. Our Mission To provide exceptional, lifelong, integrated oral healthcare services while improving the overall health and wellbeing of the communities we serve. The Director, Human Resources will be based either in Vancouver, Washington or El Segundo, California (hybrid) and will report to the CHRO, serving as a trusted advisor to executive and operational leadership, helping shape workforce strategy while leading a high-performing regional HR team.

Responsibilities

• Lead, develop, and mentor a team of two Human Resources Managers/Business Partners while providing strategic direction and functional leadership to three Human Resources Generalists.
• Build organizational capability by developing HR talent, strengthening business partnership skills, and promoting operational excellence across the HR team.
• Establish priorities, allocate resources, and ensure consistent delivery of HR services across multiple regions.
• Foster collaboration and consistency across the HR function while serving as an influential leader within the broader People organization.
• Serve as the primary strategic HR partner for Regional Vice Presidents, Directors of Operations, and senior operational leadership.
• Develop workforce strategies that support organizational growth, operational performance, employee engagement, and retention.
• Partner with leaders to evaluate organizational design, staffing models, succession planning, and leadership development initiatives.
• Translate business objectives into actionable people strategies that improve organizational performance.
• Provide executive-level guidance on complex employee relations matters, investigations, performance management, corrective actions, and separations.
• Conduct or oversee investigations involving harassment, discrimination, retaliation, and other workplace concerns.
• Partner with Legal to mitigate employment risk and ensure compliance with federal, state, and local employment laws.
• Support reductions in force, organizational restructures, and other sensitive workforce initiatives.
• Lead annual performance review and merit process.
• Lead succession planning and talent review processes across supported business units.
• Identify leadership development opportunities and implement programs that strengthen management capability.
• Champion employee engagement initiatives and recognition programs that reinforce InterDent's culture and values.
• Lead organizational change initiatives associated with business transformation, acquisitions, restructuring, and operational improvement.
• Partner with executive leadership to develop communication and change management strategies that improve adoption and organizational effectiveness.
• Drive continuous improvement within HR processes, policies, and service delivery.
• Ensure compliance with all federal, state, and local employment regulations across multiple jurisdictions.
• Maintain current knowledge of employment legislation and proactively advise leadership on regulatory changes.
• Prepare and present innovative HR metrics, audit findings, and operational reports to identify trends and opportunities for improvement.
• Support internal audits, litigation preparation, and agency responses as required.
• Partner closely with Benefits, HRIS, Compensation, Finance, and Operations to deliver integrated people solutions.
• Participate in strategic planning, annual budgeting, workforce forecasting, and organizational planning initiatives.
• Evaluate HR programs and initiatives using data and workforce analytics to measure effectiveness and drive continuous improvement.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.
• Eight or more years of progressive Human Resources leadership experience.
• Minimum of three years leading HR professionals or HR Business Partners.
• Demonstrated success supporting multi-site organizations with geographically dispersed workforces.
• Strong background in employee relations, organizational development, compliance, and leadership coaching.
• Preferred: Healthcare, dental, retail, hospitality, or other large multi-site service organization experience.