Director/Head of Financial Crimes Investigations, North America

About the role

Come join the North America Compliance Financial Crimes team. The North America Head of Financial Crimes Investigations will work remotely and will closely assist and directly report to the Head of Financial Crimes. The role supports the Compliance Program for regional North America clients (US & Canada).

Responsibilities

• Own and manage the end-to-end review, investigation, and disposition of Level 2/escalated cases and Suspicious Activity Report (SAR) filing processes for North American entities.
• Lead and mentor a team of experienced investigators conducting complex investigations to the highest regulatory standards.
• Oversee investigations leveraging traditional AML transaction monitoring alongside advanced blockchain analytics software (e.g., Chainalysis, TRM Labs) to trace customer blockchain transaction activity and identify suspicious fund flows, sanctions evasion, or mixing services.
• Continuously support the local Money Laundering Reporting Officer (MLRO) and/or BSA/Compliance Officer. Support responses to regulatory inquiries, examinations, internal audits, and law enforcement requests (e.g., subpoenas) involving digital assets and complex financial crime.
• Partner with Data Science, Engineering, and Compliance teams to evaluate the performance of transaction monitoring rule sets. Provide feedback to refine detection scenarios, optimize alert efficiency, and ensure coverage of emerging money laundering and terrorist financing typologies.
• Regularly coordinate with Compliance Operations Management to review quality of Level 1 alert dispositions and escalations.
• Develop, monitor, and report on a suite of Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) for internal stakeholders and executive leadership. Proactively analyze trends in suspicious behavior to guide programmatic adjustments and scale operations.
• Oversee service level agreements and quality indicators to ensure consistent performance in the team. Forecast staffing requirements, drive the recruitment of top investigative talent, and develop robust training programs.

Requirements

• 5+ years of relevant experience in AML/CFT investigations, transaction monitoring, customer due diligence, and risk assessment.
• 3+ years of experience in a leadership or people management role, building and scaling teams within a crypto exchange, digital asset fintech, or complex financial institution.
• Extensive, hands-on experience managing complex crypto/fiat transactional investigations, including drafting and reviewing SARs to FinCEN/FinTRAC and other regulatory standards.
• Direct experience utilizing blockchain analytics tools (e.g., Chainalysis, TRM Labs) and enterprise case management platforms.
• Broad and deep understanding of financial crime typologies specific to virtual currencies (e.g., darknet markets, ransomware, pig butchering scams, unhosted wallets, and mixing services).
• Strong operational focus with the ability to structure ambiguous problems, manipulate data, and synthesize actionable insights for executive reporting.
• Excellent written and verbal communication skills; ability to translate complex crypto and compliance issues for both technical and non-technical audiences.

Preferred: Professional certifications such as CAMS, CFE, CFCS, or specialized blockchain compliance certifications (e.g., CCAS, CRC).

Life at Crypto.com

• Empowered to think big. Try new opportunities while working with a talented, ambitious, and supportive team.
• Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
• Growth from within. Develop new skill-sets that impact personal and professional growth.
• Work Culture. Collaborate with some of the best in the industry; all here to help and support one another.
• One cohesive team. Engage stakeholders to achieve the ultimate goal: Cryptocurrency in every wallet.
• Work Flexibility Adoption. Flexi-work hours and hybrid set-up.
• Aspire career alternatives through internal mobility programs offering employees a new scope.

Benefits

• Competitive salary.
• Attractive annual leave entitlement including birthday and work anniversary.
• 401(k) plan with employer match.
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance.
• Work Flexibility Adoption. Flexi-work hours and hybrid set-up.
• Internal mobility program offering diverse career opportunities.