Director, Growth Strategy

SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry, transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include Walmart, Target, Amazon, Costco, and The Home Depot. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, expanding rapidly across Europe and Asia Pacific.

About the role

To support this growth, we’re looking for a Director to join our Channel Management Team to own the P&L of one of our largest retail partnerships. You will manage growth initiatives, profitability initiatives, and account maintenance in a high-visibility position. This role requires travel to retail partner sites and collaboration with cross-functional teams at the retailer and internally (Customer Experience, Supply Chain, Product, Marketing, and Finance/Accounting), as well as our parent company, Allstate.

Responsibilities

• Strategy Development: Define strategies and actions to deliver performance promises.
• Initiative Planning, Selling into Stakeholders, Implementation, and Monitoring: Build selling stories and project manage joint-growth and profitability initiatives to completion with retail partner and internal stakeholders. Ensure objectives remain on track.
• Customer Experience: Understand the retail partner’s path to purchase and post-purchase experience (including claim filing and service), then partner with Customer Experience and other teams to deliver solutions.
• Retail Execution and Channel Marketing: Partner with Retail Execution and Merchandising to increase in-store customer and associate awareness. Collaborate with the retail partner’s dotcom teams to boost online sales.
• Account Support: Provide support on reporting, content development, event planning, and project management.
• Product and Service Innovations: Gain a deep understanding of our business and contribute your own ideas.
• Competitive Analysis: Conduct analysis and tracking of the dynamic partner environment to maintain our competitive advantage.

Qualifications

• Bachelor’s degree; MBA preferred.
• 7+ years of experience in management consulting, operations management, or business development/account management, especially with retailers, OEMs/manufacturers, or other B2B businesses.
• Experience leading and motivating cross-functional teams.
• Strong organizational and communication skills, both written and verbal.
• Experience creating presentations to tell a compelling story.
• Self-starter who can independently drive projects and initiatives forward, including problem-solving and decision-making.
• Comfortable with shifting priorities and ambiguity.
• Advanced user of Excel and PowerPoint; SQL and Tableau experience is a plus.

Skills

• Intellectually curious and detail-oriented, with a passion for asking questions and understanding corporate strategy.
• Driven to make an impact on the business, scrappy, and willing to think outside the box.
• Able to operate at both the strategic and tactical levels.

Benefits

• Medical, dental, and vision coverage with network optionality and the ability to contribute to an HSA or FSA.
• Up to 4% company match into 401(k) and contributions into a company-sponsored pension.
• $75/month budget to support physical wellbeing.
• $80/month stipend to subsidize connectivity costs.
• Mental health resources, including free 1:1 therapy, coaching sessions, and digital resources.
• Supportive leave policies.
• Flexible Time Off Policy in addition to 9 company holidays.
• Tuition reimbursement up to $5,250 per year.
• Hybrid work arrangements with regular team gatherings and offsites.
• Various corporate perks and discounts.

Pay

Estimated base compensation for this role in the San Francisco Bay Area, California: $170K - $210K.

Schedule

This is a hybrid role associated with our Bay Area office.