DIRECTOR, GLOBAL OPERATIONS GOVERNANCE

Key Responsibilities

• Establish and maintain the global operations governance framework including tiered review cadences, escalation mechanisms, and compliance audits across all regions (Americas, EMEA, Greater China, India, Asia)
• Own the Global Operations Scorecard governance — ensuring consistent definition, measurement, and reporting of KPIs across Safety, Quality, Delivery, Inventory, Cost, Supplier, Sustainability, Footprint Optimization, and People metrics
• Drive the Breakthrough Objective Deployment process, ensuring alignment between 3-year strategic objectives and annual operating plans
• Govern the integrity and standardization of performance data to enable data-driven strategic decision-making at the executive level
• Lead cross-functional and matrixed teams across the global organization toward common strategic objectives, managing interdependencies and resource conflicts
• Direct the project portfolio ensuring quality execution, on-time delivery, and targeted financial benefits realization
• Support the acceleration of Lean Culture and tools deployment: strategy deployment, systemic performance management, root cause analysis, and rapid problem solving
• Drive governance mechanisms to improve Customer service levels and reduce customer claims toward strategic targets
• Support customer collaboration initiatives including Global Strategic Account (GSA) operational alignment
• Ensure governance of order fulfillment lead time reduction and delivery accuracy improvement programs
• Govern the deployment roadmap for 'Mandatory' and 'Must' IT systems (MES, WMS, SIOP, QMS) as critical enablers of Manufacturing Excellence and AI adoption
• Leverage AI and advanced analytics to enhance governance reporting, predictive performance management, and decision support capabilities
• Act as business partner in transactional complexity reduction during new systems deployment and digital transformation initiatives
• Drive organization and skill development to build governance and project management capabilities across the operations function
• Support the "Build the Bench" initiative ensuring versatile, "ready now" leadership talent for business continuity
• Foster a Culture of Quality where continuous improvement and harmonized processes are critical success factors

Qualifications

• Required Skills & Competencies:
  • Strategic Leadership: Proven ability to lead and influence cross-functional, matrixed teams in a global manufacturing environment without direct authority
  • Governance & Compliance: Deep expertise in designing and implementing governance frameworks, management operating systems, and performance review cadences
  • AI & Digital Fluency: Demonstrated experience leveraging artificial intelligence, advanced analytics, and digital tools to drive operational decision-making and process automation
  • Performance Management: Strong capability in KPI design, balanced scorecard methodology, and data-driven performance gap analysis
  • Communication Excellence: Superior verbal and written communication skills with the ability to synthesize complex operational data into concise, executive-ready insights and actionable recommendations
  • Change Leadership: Proven change agent with the ability to drive cultural transformation, overcome organizational resistance, and sustain improvements at scale
  • Process Excellence: Expertise in Lean, Six Sigma, or equivalent continuous improvement methodologies with practical application in manufacturing environments
  • Project/Program Management: Advanced skills in portfolio management, milestone governance, risk management, and financial tracking across complex, multi-regional programs
  • Stakeholder Management: Exceptional ability to influence, negotiate, and build consensus across senior leadership, regional teams, and functional partners
  • Agility & Resilience: Demonstrated ability to operate effectively in a fast-paced, high-growth environment with competing priorities and tight deadlines
• Preferred Qualifications:
  • 10-15 years of progressive experience in operations management, continuous improvement, or program management in global manufacturing companies of comparable scale
  • Previous experience in a global matrixed organization with multi-regional accountability
  • Deep understanding of end-to-end manufacturing value chain including SIOP, OTC, NPDI, and P2P processes
  • Risk management and scenario planning expertise, particularly in the context of geopolitical complexity and supply chain resilience
  • Industry knowledge in critical infrastructure, power management, thermal management, or related industrial sectors
  • Familiarity with ESG/sustainability metrics governance in manufacturing operations
  • Certifications (Preferred): PMP (Project Management Professional) or PgMP (Program Management Professional), Lean Six Sigma Black Belt or Master Black Belt, Certified Change Management Professional