Director, Global Operations Control

Job Summary

The Senior Operations Manager will oversee network operations, protect operational network integrity, and ensure operational resilience as Waymo expands globally. Reporting to the Senior Director, Global Operations Center, this role will provide a unified operational voice in crisis situations, align decision making and accountability, and drive continuous improvement.

Responsibilities

• Command Network Oversight: Serve as the on-shift operational authority for Waymo’s network, maintaining end-to-end situational awareness across all live markets.
• Direct System Disruptions: Exercise operational control during incidents, disruptions, and safety-critical events, making timely decisions to stabilize and recover service.
• Synchronize Regional Strategy: Partner closely with Regional Market Leads, ensuring alignment between network-level priorities and market-level realities, representing local impacts, risks, and constraints in network-level decision-making to ensure balanced outcomes.
• Bridge Technical Workstreams: Serve as the central operational interface during incidents and periods of elevated risk.
• Optimize Global-Local Balance: Apply a network-first mindset while balancing local conditions and regulatory considerations to maintain compliance and performance.
• Lead Crisis Communications: Communicate with clarity, authority, and a calm demeanor during high-pressure situations to maintain organizational confidence.
• Enforce Operational Governance: Ensure consistent application of operational standards, escalation protocols, and decision frameworks across the fleet.
• Drive Resilience and Evolution: Support post-event analysis and contribute to the continuous improvement of network operations and systemic recovery.

Requirements

• 8+ years in senior operational leadership.
• Experience directing real-time network operations and safety-critical decisions in high-pressure, 24/7 environments.
• Experience leading cross-functional event response with clear structure, decision discipline, and communication.
• Ability to synthesize live signals to maintain situational awareness across all global markets.
• Ability to align network priorities with regional market realities and technical engineering constraints.
• Experience in managing executive escalations to provide immediate actionable guidance.
• Ability to manage network resilience by identifying emerging risks and applying data-driven insights.

Preferred Experience

• Operational leadership within aviation, emergency services, or autonomous operations.

Benefits

Waymo offers a comprehensive benefits package including a discretionary annual bonus program, equity incentive plan, and generous Company benefits program. Salary range for this full-time position across US locations is $285,000—$352,000 USD. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level.