Director, Global Content Production

About the role

The Director, Global Content Production plays a pivotal role in operationalizing Amgen's content supply chain and leading the global production capability that delivers content at scale across various channels. This role is critical for ensuring production quality, speed, compliance, cost efficiency, partner performance, and the successful adoption of automation and AI-enabled production capabilities.

Responsibilities

• Operationalize Amgen's content supply chain and lead the global production capability delivering content at scale across web, CRM, Veeva, digital, print, localization, and omnichannel channels.
• Lead a global team of production operations leaders across North America, Europe, and Asia responsible for production delivery and operational excellence.
• Establish the operating model, governance framework, and service levels for the Global Content Production organization.
• Build strategic partnerships across Content Excellence, Brand, Technology, Medical, Legal, Regulatory, and Commercial teams to align production capabilities with business needs.
• Develop organizational capabilities and talent, fostering a culture of accountability, operational excellence, and continuous improvement.
• Deliver thousands of content production projects annually across web, CRM, Veeva, print, localization, modular content, and omnichannel production services.
• Ensure efficient, compliant, and high-quality content delivery through standardized workflows, resource planning, and production controls.
• Drive operational consistency across regions, brands, and partners to improve speed, scalability, and stakeholder experience.
• Define and monitor KPIs related to production speed, quality, compliance, cost, content reuse, capacity utilization, and stakeholder satisfaction.
• Oversee a global ecosystem of production agencies, creative partners, localization providers, and content operations vendors supporting content delivery at scale.
• Manage production budgets, forecasting, and resource allocation to ensure cost-effective and efficient operations.
• Establish vendor performance frameworks and governance processes to ensure partners meet quality, service, and business expectations.
• Optimize external spend and partner performance while improving scalability and service delivery.
• Partner with Content Transformation and Technology teams to operationalize new production capabilities, workflows, and platforms.
• Drive adoption of automation, modular content, and AI-enabled production solutions that improve productivity, quality, speed, and scalability.
• Identify and scale GenAI and automation use cases that increase content throughput, improve content reuse, and support business growth without proportional increases in cost or resources.

Requirements

• Doctorate degree and 4 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery OR Master’s degree and 7 years of experience OR Bachelor’s degree and 9 years of experience.
• Strong project and stakeholder management skills with a record of successful cross-functional collaboration.
• Proven ability to translate strategy into action through detailed implementation plans.
• Strong analytical and organizational skills, with the ability to track executional performance and recommend improvements.
• Exceptional communication skills—both written and verbal—to influence across levels.
• Experience working with agencies, operations teams, and brand teams in matrixed environments.
• Comfortable navigating ambiguity and leading change in evolving marketing environments.
• Familiarity with life sciences or regulated industries.

Qualifications

• Doctorate degree and 4 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery OR Master’s degree and 7 years of experience OR Bachelor’s degree and 9 years of experience.
• Preferred qualifications include strong project and stakeholder management skills with a record of successful cross-functional collaboration, proven ability to translate strategy into action through detailed implementation plans, strong analytical and organizational skills, exceptional communication skills, experience working with agencies, operations teams, and brand teams in matrixed environments, comfort navigating ambiguity and leading change in evolving marketing environments, and familiarity with life sciences or regulated industries.