Director, Global Commercial Operations, Revenue Capture

Key Responsibilities

• Oversee processes to clear orders efficiently, removing price and credit holds to ensure timely invoicing.
• Drive KPI development and monitoring to support billing practices in consignment order management.
• Lead initiatives to collect consignment order purchase orders and optimize consignment workflows.
• Manage the end-to-end price process, ensuring contract compliance and margin capture execution.
• Support Sales teams with contextual, insightful analytics to inform pricing and contracting decisions.
• Partner with corporate accounts to proactively plan GPO and IDN contract renewals.
• Lead teams through the pricing approval process and provide transparent reporting.

Analytics & Decision Support

• Deliver advanced analytics that empower global product divisions to make informed commercial decisions.
• Develop and maintain data visualization tools and dashboards to support strategic planning.
• Integrate external advanced data sources (e.g., ECRI) to enhance market intelligence.

Leadership & Collaboration

• Lead and mentor a team of managers and analysts, fostering a culture of continuous improvement.
• Drive business process optimization, workflow mapping, and operational rigor across functions.
• Collaborate with Accounts Receivable, Customer Service, Finance, Marketing, and Sales to align commercial operations.

Qualifications

• Bachelor’s degree in Business, Finance, or related field; MBA or advanced degree preferred.
• 12+ years of progressive experience in commercial sales operations.
• Proven leadership experience in commercial sales operations within a global medical device or healthcare company.
• Strong commercial mindset with a high degree of compliance and operational rigor.
• Demonstrated ability to drive KPI development, billing practices, and consignment order management.
• Exceptional communication, collaboration, and stakeholder management skills.