Director Global Commercial Experience Platforms - Remote

About the role

The Director Global Commercial Experience Platforms will lead the business strategy, workflow design, adoption, and global operations of Solventum's commercial technology platforms, ensuring that CRM (Salesforce) and adjacent tools are designed around the seller and customer experience, grounded in Jobs-To-Be-Done (JTBD) insight, and delivering measurable business outcomes.

Responsibilities

• Lead the business strategy, workflow design, adoption, and global operations of Solventum's commercial technology platforms, ensuring that CRM (Salesforce) and adjacent tools are designed around the seller and customer experience, grounded in JTBD insight, and delivering measurable business outcomes.
• Translate commercial strategy into clear business requirements, user stories, acceptance criteria, workflow logic, and prioritized backlog decisions for IT delivery.
• Establish UX standards, interaction patterns, and workflow design principles that make commercial platforms intuitive, consistent, and embedded in the flow of work.
• Drive adoption through change management, training strategy, stakeholder engagement, and feedback loops that improve usage and value realization across roles and regions.
• Enable measurable outcomes through platform design and adoption, including CRM usage, seller productivity, workflow efficiency, pipeline quality, conversion performance, and customer or partner experience improvements.
• Provide global business leadership for CRM operations, including standards, regional deployment models, support expectations, data integrity, and continuous improvement.
• Recommend global CRM organization structure, resourcing models, and hub-and-spoke operating approaches that balance enterprise standards with regional execution needs.
• Coordinate delivery across Customer Experience, Partner Experience, Market Intelligence, IT, Data Enablement, and regional commercial teams to ensure platform work is sequenced, resourced, and governed coherently.
• Serve as the single business-side interface to IT for experience-related platform work, defining what the platform must do and why while IT defines how it is built, integrated, secured, and scaled.
• Maintain explicit partnership boundaries by defining experience requirements, business acceptance criteria, adoption needs, and operating standards without owning IT architecture, software engineering, data pipelines, AI model development, vendor management, or market intelligence content creation.

Requirements

• Bachelor’s degree or higher AND 10 years of relevant experience in B2B commercial operations, sales operations, customer success, channel management, CRM strategy, platform management, or related commercial leadership roles.
• Proven credibility in B2B commercial environments, with the ability to influence sales leaders and field teams on how CRM, workflows, and seller-facing tools should support commercial execution.
• Experience translating commercial strategy into seller-facing workflows, business requirements, platform capabilities, and adoption plans.
• Experience managing CRM platforms, preferably Salesforce, from the business side, including roadmap input, backlog prioritization, workflow design, release planning, and adoption measurement.
• Strong product management discipline, including the ability to write user stories, define acceptance criteria, prioritize trade-offs, manage stakeholders, and connect delivery to measurable outcomes.
• Experience defining UX standards, workflow patterns, user journeys, prototypes, or platform experience requirements for internal commercial users.
• Success leading change management, adoption, training strategy, and user feedback programs across large or distributed user populations.
• Experience leading or coordinating global, regional, or matrixed teams, including operating models that balance global consistency with local flexibility.
• Strong executive presence and stakeholder leadership, with the ability to align senior leaders across Commercial, IT, Customer Experience, Partner Experience, Market Intelligence, and regional business teams.
• Influence through clarity, trust, and competence in a matrixed environment where outcomes depend on partnership rather than direct authority.
• Data-driven decision-making skills with a focus on adoption, seller productivity, workflow efficiency, commercial effectiveness, and customer or partner experience outcomes.
• Familiarity with AI, automation, and intelligence-enabled commercial workflows, including the ability to define business use cases and adoption requirements without owning model development or technical architecture.

Qualifications

• Master’s degree in Business Administration, Organizational Design, Operations Management, Information Systems, or a related field.
• Experience in healthcare, life sciences, med-tech, pharma, or another regulated B2B environment.
• Experience designing global-local CRM operating models, including hub-and-spoke structures, regional deployment models, admin standards, and support models.
• Experience working with Salesforce or adjacent commercial platforms across sales, marketing, customer success, service, analytics, or digital engagement workflows.
• Demonstrated ability to connect Jobs-To-Be-Done insight, seller feedback, customer journey needs, and commercial priorities into practical platform requirements.
• Experience leading through transformation, ambiguity, and organizational change, including building new operating rhythms, governance systems, or teams from the ground up.