Director, Global Business Partner, MSSP/Distribution/GSI

About the role

The Director role within the Field Alliances Operations team will be responsible for managing the MSSP, GSI & Distribution Go to Market Alliances Operations team supporting the rapidly growing CrowdStrike Partner ecosystem and partnering with our Alliances leadership team.

Responsibilities

• Business Partner for the MSSP, GSI & Distribution Alliances leaders - be the go to contact, helping them manage their business and solve problems, partnering with the extended Alliances operations team.
• Manage a team to ensure day-to-day operational excellence of CrowdStrike Alliances team.
• Work proactively with Alliances leaders, align with their strategy and priorities.
• Lead territory planning, goal setting and quota assigning process.
• Be an expert on operational processes and advisor to Alliances leaders and their teams.
• Understand and interpret of data and ability to prepare metrics and KPIs that are shared with management on a regular basis.
• Advise on process enhancements and liaise with the IT and capability team.
• Institute best practices and scalable processes including data flow.
• Identify opportunities to constantly improve and streamline processes, especially as the partnership model expands.
• Align with cross-functional teams to ensure positive user experience for our partners.
• Help to set up KPIs to help monitor and optimize sales and partner performance.
• Onboard of new hires. Manage knowledge transfer and training materials.
• Able to optimize and prioritize tasks and act as a point for escalation.

Requirements

• Bachelor's degree
• 10 years People Management experience
• 10 years of Field Sales OR Channel/Partner Operations experience
• Proven experience in managing field territory models, and MSSP, GSI and Distribution go to market
• Proven experience in leading a goaling/quota setting process
• Possess the ability to establish strong partnerships and relationships and successfully work across organizational boundaries
• Ability to quickly synthesize data and provide recommendations
• Excellent presentation and communication skills
• Expertise in business applications including Excel, PowerPoint, Salesforce and Tableau
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
• Curious mind and willingness to constantly improve experience for our partners and internal teams