Director, Global Astronaut Sales

Responsibilities

• Own the sales process for Virgin Galactic's private astronaut bookings from initial inquiry through signed purchase agreement and final payment.
• Build trusted relationships with prospective astronauts, their families, advisors, and family offices through a highly personalized sales approach.
• Deliver an exceptional concierge-style customer experience throughout the sales journey.
• Identify opportunities to improve conversion rates and shorten sales cycles through continuous process refinement.
• Develop a deep understanding of each prospective astronaut's motivations and tailor the sales experience accordingly.
• Partner with Marketing to ensure strong lead qualification and smooth handoff into the sales process.
• Work closely with the Astronaut Office (operations team) to ensure a seamless transition following purchase.
• Support the company strategy by holding ourselves and one another accountable for getting the work done.

Requirements

• 5–8 years of experience in luxury, hospitality, private aviation, wealth management, or other relationship-driven sales environments.
• Demonstrated success selling high-value products or experiences with long sales cycles.
• Experience creating or improving sales processes and operating procedures.
• Strong CRM discipline with experience using Salesforce or similar platforms.
• Exceptionally personable with outstanding interpersonal and communication skills.
• Naturally curious and skilled at building authentic, long-term relationships.
• Passion for space exploration and excitement about helping customers achieve a once-in-a-lifetime dream.
• Highly organized with strong attention to detail and follow-through.
• Entrepreneurial mindset with a willingness to build new processes and continuously improve them.
• Willingness to adjust thinking and behavior.
• Ability to communicate in a manner that is timely, respectful, and open to other ideas.
• Fluency in CRM platforms (Salesforce), marketing automation, and modern sales technology ecosystems.
• Experience leveraging AI and advanced analytics to optimize pipeline performance and customer engagement.
• Digitally savvy with the ability to guide content, storytelling, and customer experience innovation.

Qualifications

• U.S. Person (U.S. citizen, lawful permanent resident, or protected individual).
• Ability to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce.
• Not included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control.

Benefits

For more information regarding Virgin Galactic benefits, please visit https://vgcareers.virgingalactic.com/global/en/benefits.